Customers Complain About Bad Quality Of Clothes, No Refund.

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< p > January 15, 2014, "China's e-commerce complaints and rights protection public service platform" received a complaint from Miss Wang to fan Ke Cheng, calling customer service to shirk responsibility and return the goods without refund.

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< p > below is user complaint information: < /p >

< p > I bought a dress in December 10, 2013, the order number: 413121413062.

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< p > after the arrival of the goods, the clothes were found to be of poor quality, so they applied for return on 14, and contacted the consignee three days later to confirm receipt of the clothes.

I chose the post office remittance way but I never received a refund.

But call customer service phone, customer service phone has been unanswered.

Sent n times mail, customer service reply said let wait has been processed, I sent an email again, customer service sent the remittance single number, customer service reply, will feedback the situation to the relevant departments, feel that they are shirking ah! < /p >

< p > after receiving the complaint information from our users, our staff first handed the complaint to van gentry. Before the deadline, we did not receive any feedback from the website. The platform will continue to pay attention to the development of this event.

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< p > according to the monitoring and statistics of China's e-commerce user experience and complaints monitoring report in 2013, Taobao / Tmall (mainly C2C Mart sellers and some commercial sellers in the mall) and Tencent electricity providers (including patting nets, QQ online shopping, easy fast network), Gome online, van Kee products (including all guest self operated electricity supplier parts and V+ mall), kkba network, Dangdang, No. 1 store, vip.com, Xiu Xiu net and new egg China are the ten complaints websites of Chinese online shopping in 2013.

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< p > in view of the recent popularity of WeChat and mobile shopping, China's e-commerce complaints and rights protection public service platform has solicited cases involving mobile phones and pad mobile Internet terminals, WeChat (scanning two-dimensional code, public accounts, etc.), micro-blog, smart TV (TV shopping and intelligent Internet TV shopping).

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