Thousands Of Dollars Worth Of Ferragamo Leather Shoes Are Damaged Several Times.

< p > "in September 28th last year, my wife and I bought a pair of Ferragamo skins" a target= "_blank" href= "http://www.91se91.com/" shoes "/a" in a shopping mall in the center of the city. This is a brand in Italy, worth 5800 yuan, because the shoes that passed through this brand feel pretty good, so they buy it again. "

Ms. Hu told reporters, but shoes bought back several times, in early February this year, found that shoes have been damaged.

< /p >

"P > < strong > complainant: buy a pair of shoes to wear several times bad" /strong > < /p > "

< p > Ms. Hu said that leather shoes and shoes had been wrapped up in a bag and looked very beautiful.

"So expensive a pair of shoes did not wear several times there was a quality problem, it is very wrong, I went to Ferragamo counters in February 28th to ask for solutions.

The answer given by the counter staff is that the shoe is exposed to foreign matter, which may be caused by long time immersion in the rain and is not covered by the warranty.

< /p >

< p > do you really have to touch any foreign matter? Mrs. Hu said, "it may rain, but you can't buy a pair of shoes instead of a rainy day." < /p >

< p > Ms. Hu told the market Star newspaper that she had been carrying shoes to repair a professional shoe shop before finding shoes had problems, but the shoe repair shop staff told her that the shoes had not been repaired, and that the quality problems had appeared.

After hearing such an answer, Ms Hu thought of taking the shoes to the counter.

< /p >

< p > "after getting the counter, the service personnel's attitude is very bad. I asked to put the shoes in the shop, so that they can send the shoes to the manufacturers for processing. They are unwilling to agree to take pictures to the manufacturers and give them a reply."

Ms. Hu said, in this way, she took her shoes home again.

< /p >

On the morning of March 7th P, Ms Wu received a reply from the a href= "http://www.91se91.com/news/index_s.asp" > special counter < /a >: "the manufacturer said it was due to exposure to foreign matter, which may be caused by rain soaking for a long time. If it is necessary to repair, it will have to pay a fixed fee, and the exact cost will wait for the manufacturer to reply."

Ms Hu expressed dissatisfaction with such an answer.

< /p >

< p > yesterday, the reporter contacted Ms. Hu and her lover again.

Ms. Hu's wife told the market Star newspaper reporter that he took a trip to the counter on the weekend. "Things are always dragging badly. They can solve the problem best. Now there is no other way to do that. They can only agree to make up for color maintenance."

< /p >

< p > < strong > special cabinet: it is caused by improper wearing of people, < /strong > /p >

< p > "when Ms. Hu brought her shoes, we helped her check the goods. There were traces of water in front of her shoes, which might be the reason for the water soaking.

We took a photo and consulted the maintenance master, and helped her to make a declaration. The result of the declaration is that the marks of water stains are obvious, not quality problems. They are caused by improper wearing of human beings. If we help to add color, we need to charge a certain fee.

The reporter contacted the staff member of the summer surname who was responsible for the replacement of Ferragamo counter. She said that if Ms Hu was not satisfied with the result, she could get the quality inspection of the relevant departments, and free quality inspection within three months.

< /p >

< p > then, how does a pair of shoes so expensive that Ms. Hu question so bad? "The staff said," tell customers when they sell, because they are leather shoes. If they are stained with water, they must be immediately dried and put on dry side. In addition, Ms. Hu wears these shoes for a long time. It has been six months. "

For the "three pack" requirement of the brand shoes, the staff member said, "according to the state" three package "regulations, the situation of glue opening and cracking in the three month range can help free maintenance, and break the bottom or cross section within 15 days, which can help to return the goods free of charge.

< /p >

< p > the staff also said that for Ms. Hu, such an old customer, the store has extended warranty service to her, and if it is the quality problem of goods within a year, it can help to repair it free of charge. However, for human reasons, it is necessary to charge a certain amount of maintenance.

"Ms. Hu's shoes need a complementary color. According to the regulations, a fee of 120 yuan can be invoiced, but it is necessary to sign an agreement. It can not be the same as before."

< /p >

< p > yesterday, the reporter also contacted the Ferragamo counter. A staff member named Yang said that the two sides had already negotiated and wrote the written evidence. Mrs. Hu has agreed to pay maintenance.

< /p >

< p > < strong > provincial Consumers Association: there is doubt that we should produce evidence < /strong > /p >

After "P", the reporter reflected Ms. Hu's complaint to the Provincial Consumer Association. The relevant personnel of the provincial Consumers Association said that when encountering consumer disputes, the two sides should act in a friendly negotiation and solve the problem as the starting point.

< /p >

< p > "if according to Ms. Hu, the service personnel of the counters are poor in attitude and can not help to get in touch with the manufacturers in time, then when the consumers complain of complaints, the counters should actively cooperate with them and consult with consumers to help solve the problem."

The staff believed that when meeting consumer disputes, each other's attitude is very critical, and is also the basis for solving the problem.

< /p >

< p > in addition, if we have doubts about each other's questions, we need to produce evidence.

"If the counters tell a href=" http://www.91se91.com/news/index_f.asp "> consumption < /a > the shoes purchased have rain soaking, need to provide proof; if consumers think the quality of shoes is problematic, there must be some evidence.

Workers believe that the main purpose of consumer disputes is to solve problems, rather than dragging them all away, so that both parties are unhappy.

< /p >