Guangdong Jiangmen Clothing Shoes And Hats Complaints Become A New Market Hot

< p > yesterday, reporters learned from the Jiangmen municipal Consumer Council. In the first quarter of 2014, 247 consumer complaints and letters from Jiangmen consumers' committees at all levels were handled. 218 pieces had been settled, with a resolution rate of 88.25%, which saved consumers 380 thousand yuan.

Compared with the fourth quarter of last year, the total number of complaints decreased by 76.

< /p >

< p > from the point of view of complaints, the quality problem accounts for 43.72% of the total complaints, ranking the top of the list. Besides, clothing shoes and hats have become a new hot topic.

The number of complaints increased by 14.

The most concentrated problems are mainly the opening and discoloring of shoes. < a href= "http://www.91se91.com/news/index_c.asp" > clothing > /a > pilling, opening, drawing, fading and deforming after washing, and unclear labels.

< /p >

< p > it is understood that the complaints received in the first quarter of 2014, from the perspective of the nature of complaints, accounted for 108 quality problems, accounting for 43.72% of the total complaints, ranking first in the list; 65 after sales service, accounting for 26.32%, ranking second; 27 price problems, accounting for 10.93%, ranking third.

< /p >

< p > according to statistics, Jiangmen's first quarter quality, after-sales service and price complaints were 200, accounting for 80% of the total.

In the 84 complaints of household electronics and electrical appliances, more than 96% are concentrated on these three aspects.

There is a problem that the warranty is not timely, the maintenance is not filled with maintenance records, and the business is exaggerated, the service is difficult to follow up, and the charges for installation and maintenance are chaotic.

< /p >

< p > > from the < a href= "http://www.91se91.com/news/index_c.asp" > complaints > /a > type, the top three complaints were household electronics and electrical appliances, accounting for 34.01% of the total complaints, 25 of the 25 categories of life and social services, 10.12% of which were clothing, shoes and hats, accounting for 8.5%.

In terms of life service complaints, catering services rank the top of the list. < a href= "http://www.91se91.com/news/index_c.asp" > consumer < /a > reflects the problem that the actual rooms provided by the business do not match the original reservation; the price promised by the hotel rises with the increase of the passenger flow; individual businesses can not afford to go out of the room to default and refuse customers.

The main objects of catering service complaints are some small and medium restaurants, which reflect the quality of dishes and the inclusion of foreign matter in dishes.

< /p >

< p > related links: < /p >

< p > recently, Xiaohe industrial and commercial bureau of Xunyang county has carried out the special rectification work of garment quality in circulation field according to the spirit of relevant documents of the Municipal Bureau of industry and commerce.

< /p >

< p > one is to attach great importance to the integration of advantageous resources.

In this inspection, Xiaohe industrial and commercial bureau, by the county bureau integrated the law enforcement team, inspected the clothing market of Xiaohe whole area by the North District law enforcement squadron, and completely changed the way of less people, wider geographical area and inadequate supervision.

< /p >

< p > two is the source of strong supervision and registration.

There are more than 70 clothing stores in the jurisdiction.

In the inspection, we should strictly investigate the entry of garments and implement the preservation system of incoming bills. We should set up a warning system for key supervision when there is no paper in stock and unclear sources of stock.

For clothing packaging, marking is not clear implementation of the lower shelf system.

We must strictly guard against "foreign garbage" and "name brand" clothing.

In case of inspection, problems should be found and investigated in time.

Up to now, 2 illegal businesses have been investigated and 11 unqualified goods have been investigated.

< /p >

< p > three is to grasp long-term supervision and create a new mode of clothing supervision.

With the help of this inspection, Xiaohe industrial and commercial office signed a letter of responsibility with a large garment operator, reclassified the regulatory area, marked key regulators and ordinary regulators, and graded warning systems for the operation of substandard products.

We should establish and improve the regulatory framework of clothing network and implement long-term and effective supervision.

< /p >