How Many Sports Shoes Are There?

The factory said it was not responsible for exceeding the "Three Guarantees" period. The lawyer said that the manufacturer had a responsibility and could not go all the way to make a complaint record (85852167): I am a consumer in the downtown area, surnamed Chen.

Recently, I met with a bother that I saw that the "right through train" often helps consumers solve problems, so I turn to you for help.

In May 17th, I bought a pair of sneakers at the back to back sportswear store in the front street of Shaoxing District, and the price was 498 yuan.

I tried these shoes, and I was satisfied, but I didn't look too carefully because I was a little careless.

A few days ago, I accidentally discovered that these shoes were a bit deformed, and the number of shoelaces in two shoes was different.

One is just 5 holes, one is only 6 holes. No wonder when I dress, I always feel that my left foot is a bit loose.

The shoes that I bought with so much money actually had such problems. I took them to the store to find them.

They said that the time was too long for them to return and they could not change. After consulting for a long time, they agreed to deal with the discount and withdraw me 100 yuan.

I am not satisfied with the result.

I don't care about 100 yuan, but how can I get dressed shoes like this?

Tang Tang Mei survey: after receiving the situation reflected by Mr. Chen, the reporter contacted the "back to back" brand manager Zhou in Shaoxing area.

After understanding the situation, the manager said he was not clear about what he had said in his business trip in Hangzhou. He needed to know the situation of the complaints department manager before answering it.

Zhou said at the same time, generally speaking, if the shoes appear quality problems during the "three package" period, the company will definitely give them a replacement or repair.

For Mr. Chen who has passed the "three pack" period, only when he knows the actual situation can he give a specific solution.

On the afternoon of 11, "Miss back to back" brand Shaoxing area is responsible for after-sale services, a Miss Chen contact reporter, said this matter they also attach great importance to, many times with the factory to contact, even the shoes of the photos also sent to the factory has seen, but the factory insisted that the shoe has passed the "three pack" period, so refused to deal with.

Miss Chen also felt very embarrassed. She told reporters that they understood very well about the mood of the consumers. But as an intermediate link, the factory refused to deal with them. There was no way to deal with them, so they could only be refunded by the store for 100 yuan, expressing their apologies to the consumers.

At the same time, she said, welcome Mr. Chen to patronize their stores later, they are willing to give him a VIP card, so that he can enjoy more privileges.

Later, the reporter consulted the lawyer.

Lawyers said that although the consumer's shoes had passed the "three pack" period, there was no relationship between the length of the shoes and the length of the shoes.

The problem is that when the product comes out, it can only be said that the consumer failed to find it in time.

The factory can not use this as an excuse to shirk its responsibilities.

Editor in chief: Hao Ling