Where Should The Online Shopping Sandals Break Right?

< p > buy a pair of sandals from a flagship store at < a href= "http://sjfzxm.com//business/" > < /a > a flagship store. I thought the shoes of the big shop could guarantee the quality. Unexpectedly, after wearing the belt for 10 days, the shoe was broken, and Miss Wang almost fell.

However, when she reflected the situation to the after-sale, the other side said that the quality guarantee period was 7 days. After the warranty period, it was only repaired.

Ms. Wang felt very angry that a pair of new shoes had only 10 days' quality problems. She had reason to suspect that even if they were repaired, they could not fundamentally solve the problems, and would bring unexpected troubles in the future.

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< p > < strong > online shop evaluation is not necessarily good quality < /strong > < /p >

< p > Ms. Wang spent 189 yuan at the beginning of last month, < a href= "http://sjfzxm.com/news/index_c.asp" > online shopping < /a > a pair of women's leather sandals. "At that time, I saw their evaluation was quite high, and it was also a regular flagship store. I felt relieved. Although the price was a little high, I finally thought about it and felt that the quality was guaranteed, so I bought it at this store."

7 days later, Ms. Wang received the pair of sandals and opened the package. Though she felt a slight difference from the picture, she had bought it, and she didn't care much about it.

"I wore 13 days, usually driving at work, rarely walking, and I still felt very good at the beginning. On the 20 day when I went up the stairs, the band behind my shoes suddenly broke off. Fortunately, my reaction was fast. When I lost my balance, my hand grabbed the staircase handrail, which did not fall down, but it also scared me."

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On the evening of P, Ms. Wang contacted the flagship store's after-sales service personnel through the Internet. However, the other side said that their company stipulated that the 7 day bag should be replaced. Ms. Wang's shoes had been worn out for 10 days, and had passed the warranty period.

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< p > and Ms. Wang thinks that even ordinary leather sandals will not break in a few days. This pair of shoes is still genuine leather. Such a problem is obviously a quality problem. Even if the ribbon is broken, it is not clear which day the rest will break, so she asks the other party to give it back.

But after several representations, no reply was received, and the other side even asked for a complaint.

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< p > < strong > net shopping items in different places have difficulty in industrial and commercial intervention < /strong > < /p >

Ms. P went to the industry and Commerce Bureau for consultation, but the staff said that the industrial and commercial bureau is now under territorial jurisdiction, and Ms. Wang's shoes are produced and sold by a shoe factory in Zhejiang. They do not have the law enforcement power in different places. They need to reflect to the local industry and Commerce Bureau.

Ms. Wang said, "it is not enough to provide evidence and tell the situation to the local industry and Commerce Bureau. If someone wants me to provide physical objects, do I have to go to Zhejiang for these shoes?" < /p >

< < p > < a href= > http://sjfzxm.com/news/index_s.asp > > reporter < /a > understand that according to the state's "Three Guarantees" Regulations for footwear products, the following quality problems arise: the operator assumes the "three pack" responsibility for return, replacement and repair: serious degumming (except for side seam), cracking, cracking, cracking, binding, cracking, breaking, pan nitrification, skin fall off, core collapse, nail head protrusion, mesh rupture (such as tourist shoes) and so on.

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< p > Ms. Wang's situation is broken and tied, and the "Three Guarantees" rule should be implemented. Then what is the specific requirement of the state? First, the quality problem of footwear products within 7 days from the date of sale, consumers can choose to return, replace or repair.

When returning the goods, the seller should withdraw the payment at one time at the invoice price.

In case of quality problems within 15 days from the date of sale of footwear, consumers may choose to replace or repair them.

When replacing, the operator shall exchange the same type of products with the same specifications free of charge for the consumers. If there is no product of the same type or specification, and the consumer is unwilling to exchange other products, the operator shall return the goods according to the requirements of the consumers, and shall not collect depreciation fees.

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< p > the online shop does not replace products that appear quality problems exceeding 7 days, which obviously violates the "Three Guarantees" Regulations of the state on footwear products.

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< p > < strong > the reporter has returned the problem sandals by coordination. < /strong > < /p >

The reporter then contacted the store. According to the person in charge of the after-sales service center of the shop, they promised "7 days without reason to return the goods", while Ms. Wang's shoes exceeded the 7 day replacement period. But for the sake of customers' interests, they could look at the objects first. "As long as they are not worn, they will not affect our two sale (vamp without creases and sole wear). They can be refunded or replaced. Please put a return note in the shoebox and write the Wangwang or order number you purchased at that time. After receipt, check if the quality problem is postage, we will undertake the non quality issue postage and pay the one-way trip," he said. "If you don't wear it, you can return it or replace it." if you want to see it, you can return it or change the order number. "When you get it, check it with your order number." after receipt, check if the quality problem is the postage, we will pay for the postage of the non quality problem, "said.

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< p > Ms. Wang sent the shoes to the after-sales service center as requested. However, after receiving the sandals, the other party insisted that they could only do maintenance and repair, and could not refund.

The reporter contacted the customer service department of the shopping website and told the customer service staff about the "three package" requirement of the footwear commodity. After several coordination, the shop agreed to refund Ms. Wang.

Recently, Ms. Wang received a refund of 189 yuan online shop.

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< p > the responsible person in charge of industry and Commerce reminds consumers that online shopping can not only be judged by flagship stores or netizens. Although flagship stores and franchised stores sell brand names, they do not show that the quality is all right, and some websites customers can not give bad reviews. Therefore, the evaluation can only be a reference, but can not be an important reason for deciding to buy goods. He suggests that when buying goods closely related to daily life, especially food, medicine and daily necessities, it is best to shop in the physical stores, otherwise, if there is any harm to the human body, it will be difficult to safeguard their rights.

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