Zhang Juan: Smiling Customer Service Staff

< p > as a public service industry, the service concept of "customer first" runs through the whole < a href= "http://www.91se91.com/news/index_c.asp" > Customer Service < /a >, especially the professional customer service telephone answering skill is an important skill of customer service personnel. We are also selling our image while serving customers.

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< p > when we encounter problems and call the same industry service phone, please listen carefully to how they serve us, learn from them, communicate with customers better and satisfy customers.

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< p > the author has called the service hotline because of the "a href=" http://www.91se91.com/news/index_c.asp "mobile phone fee < /a >. The mobile operator answered patiently and painstaking, which made me feel satisfied. But I could still understand the women in many ways, and the author still did not hesitate to interfere with it. The operator explained to me from a beginning to the end with a smile and softness.

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< p > finally, I hung up < a href= "http://www.91se91.com/news/index_c.asp" > telephone < /a >, my heart was sweet, but my mouth was very dissatisfied.

In the next hour, I received a call from the mobile phone continuously, explaining the charges again and again until satisfactory.

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< p > a small behavior of a business employee is enough to influence a customer's impression and evaluation of an enterprise and influence his social circle.

Excellent corporate brand is created by numerous seemingly insignificant successful service cases.

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< p > one end is connected with electricity customers, and the other end is power supply enterprises and employees.

The higher the popularity, the more customers demand, the higher the demand, the greater the volume of business and the greater the challenge. The connection between our hearts and our hearts with our customers is a social responsibility.

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< p > frequently feel the services of the same industry to improve their business skills and extend their smiles to thousands of households with more full of passion and better service.

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