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Business Etiquette And Physical Fitness For Sales Staff To Successfully Sell Bonus Points

2014/7/29 8:59:00 19

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the world is < a target= "_blank" href= "http://www.91se91.com/" > dress < /a > a target= "_blank" href= "_blank".

Good command of proper business etiquette and good habits can help sales staff to succeed in sales, because decent business etiquette can reflect the good internal accomplishment and quality of salesmen, win the respect of customers, and make the customers have a deep and beautiful impression on our company and our company, and improve customer satisfaction and reputation. P

Therefore, the salesperson has a good command of business etiquette, which is more acceptable than the one hundred sentences mentioned above.

specifically, < a href= "http://www.91se91.com" > salesperson < /a > must pay attention to the following aspects of business etiquette.

1. handshake etiquette .

salesperson should shake hands with customers when he greets his customers and his right hand, his body slightly leaning forward, eyes looking at the eyes of customers.

Shake hands need to be solid, the amplitude of shaking should not be too large, and the length of time should be based on the feeling of customers' loosened hands.

(1) if the customer is a woman, shake hands and wait for the other party to stretch out their hands first.

If the other person does not want to shake hands, do not force it.

When you shake hands, you should be enthusiastic, but don't overdo it.

(2) if you do not shake hands, you can also use your nod to show your respect.

Smile at this time, but don't laugh and make people misunderstand.

The attitude should be honest and courteous.

When you respect each other, do not put your hands in your pockets or your hands on your hips. You can't even hold your chest in your hands. You should put your hands on your sides or cross your stomach.

2. the etiquette of using business cards

salesmen should be respectful when delivering their business cards. If the other party is of higher status, they should pass them in both hands.

For ordinary people, they can be delivered with their right hands, but they should be dignified and generous.

After you take your business card, you should look at it carefully, then put it in your pocket or card box carefully, do not throw it on the table, and do not press anything on the card, because it will make the other person feel neglected.

3. etiquette "/strong > .

in the seating arrangement, the sitting room usually has no rules to follow. Therefore, when customers come in, we have to stand up and follow the instructions of customers. When taking a taxi, the location of the customer is usually the seat behind the driver's seat. When traveling by train, it usually takes the window seat of the client in the anterograde direction as the standard.

When you seated, you should nod politely, express your thanks, and then sit smoothly.

At the same time, you should pay attention to your sitting posture, do not bend your back, nor do you want to cross your legs or legs too big.

When p < 4., the appropriate distance should be kept at .

usually, the salesperson should maintain a distance of 70~80 cm when speaking to a more familiar customer. The distance between the salesperson and the unfamiliar customer should be 100~120 cm.

If we negotiate with our customers, the suitable distance is two arms long.

If you sit at one stop, you can get closer to each other, about 1.5 arms long.

Both sides are sitting on a long arm, avoiding their breath blowing on each other's face.

5. the application of modest honorific language

humility is a lubricant in social interaction. It can reduce interpersonal friction and establish friendly relationship between the two sides. Its role can not be underestimated.

Salesperson should master the art of courtesy and use it freely to communicate.

The commonly used honorific words are as follows.

For the first time, I should say: I am glad to meet you (Jiu Yang).

Waiting for others to say: waiting; please do not send to say: stay.

The letter from the other side should be called: Hui book; trouble others should say: disturb.

Asking for help, you should say: please (Lao Jia); ask for convenience.

The trustee should say, "please," please ask for advice.

Others should point out: grant instruction; ask people to answer:

Praise people's opinion should say: high opinion; return the original thing should say: return.

Forgive people should say: forgive; welcome customers should say: patronize.

When you go out, you should say, "walk slowly."

6. dining etiquette

banquet is also a common way of communication in business activities.

Different banquets have different functions. Generally speaking, banquets can express congratulations, thanks, welcome, farewell and other friendly feelings.

Through banquets, we can coordinate relations and liaison with others, which is conducive to promoting cooperation.

In order to avoid damaging the atmosphere, we should pay attention to the following etiquette rules.

(1) we must know the object of the dinner, the purpose and form of the banquet, and choose the right place for the banquet.

P > (2) in order to order, we should consider the customer's eating habits, must ask the customer first, do not make a claim.

(3) when you chew food at meals, close your mouth tightly; do not make noises when you eat soup; do not blow with your mouth when the soup is too hot; do not talk with others or toast while chewing food; use another hand or cover with a paper towel when using a toothpick.

(4) try to avoid coughing, spitting, sneezing and burping on the table. If you can't help it, you should get up to the bathroom. If you are too late to be rude, you should say "sorry" or "sorry" immediately.

(5) don't strip or dissolve "a target=" _blank "href=" http://www.91se91.com/ "clothes" /a > buttons at the banquet. If you want to wear a coat, you can get the consent of the other party.

(6) the use of chopsticks also has a set of etiquette standards: chopsticks should not be held too high or too low, the upper part exposes three or four centimeters on the back of the hand is more suitable; do not use chopsticks to stir freely in the dish; do not clip too many dishes every time; do not drip soup dripping in the way of eating vegetables; do not suck the soup on the chopsticks, nor suck the sound; do not use chopsticks to hit the bowl; do not point with your chopsticks when speaking; do not hold the chopsticks while holding the chopsticks.

When we use western food, we need to understand the "4M principles" of Western food: first, Menu, exquisite menu; second: Mood, charming atmosphere; third: Music, moving music; Fourth: Manner, elegant etiquette.

now, we will focus on fourth principles: "elegant etiquette".

(1) the customary usage of knives and forks is to hold the fork in the left hand and to grasp the knife in the right hand.

You must cut one piece and eat one piece. Do not cut up all the food in the dish before you eat it.

(2) the etiquette of eating soup is almost the same as Chinese food, but when spoon is used, it should be scoop out from inside to outside, not to be too full, not to let the soup drip.

(3) when cutting the steak, it should be cut from the outside to the inside. If not cut at once, it can be cut once again, but it can not be cut back and forth like a saw. What kind of meat is suitable for liquor?

7. courtesy of farewell: /p >

salesmen should pay special attention to maintaining a gentleman's demeanour if business is not done.

As the saying goes, "business is not a virtue."

Although we did not reach a deal in this sale, we left a good impression on our customers, which laid the groundwork for the next successful sale.

Therefore, we must not be impolite when we say goodbye to our customers.

In the sales process, our every move, every word and action is related to the success or failure of sales. Therefore, the salesperson must master and apply the < a href= "http://www.91se91.com/news/index_h.asp" > business etiquette < /a >, helping us successfully convince our customers to help one arm.