Sales Skills: Shopping Guide Must Avoid Saying "Thank You" To Customers.

In the late stage of sale, some of the most likely customers in the clothing store suddenly said, "money didn't carry so much". I find such guests are really many, maybe the truth, but I think many of them are excuses. At this time, a lot of shopping guide foolishly came to the sentence: "we can swipe card," and the guest ran away. Shopping guide or listen to the guests said two days to take it, easy to let the tiger go back to the mountain.

The best way to deal with this situation is to let the shopping guide show that the clothes can be packaged first for the guests and only for the guests to pay a small deposit.

Even if there is no way to deposit a deposit, it is not easy to "let the tiger return to the mountain". The service guide takes out a book to show that we have the obligation to retain clothes for our guests. We have to make a registration procedure to record the guest's name, fixed telephone, cell phone, home address and so on.

　　 Sale In the process, we often need to cooperate with each other.

Shopping guide in the clothing sales process, picking up, looking after, and so on to complete the sale of these aspects of simple coordination, needless to say, here is a local clothing store, how clever sales. Coordination Case, you can combine their own sales also want some good skills.

In Hongkong, two brothers have opened a store specializing in men's clothing, including custom-made clothing according to their needs.

Look at how the two brothers fit in with the sale.

Whenever the younger brother is selling clothes for a new guest, he will first tell the guest that he has some problems with hearing in his ear. Therefore, when he exchanges with guests, he keeps asking the guests to speak louder.

Once the guest asks for a price of his suit, he will go into the back room and call out the tailor's brother and say, "how much is the store manager? How much is this suit?" his brother put down his work, looked up at his clothes and said, "that suit of pure wool suits, 3800 pieces", the younger brother pretended not to hear clearly, then asked again, and the elder brother answered "3800 pieces" again. At this time, the sales brother returned to the guest, and said to the guest, "he wants 1800 yuan".

At this time, many people will quickly buy this suit, and when the "poor deaf brother" finds out "mistake", he will take off his "pie fallen from the sky" and leave in haste.

This is just a case of skill, not asking people to sell clothes like this. More is to stimulate everyone to brainstorm, sum up, so that their clothing sales more coordination skills.

　　 Guest After paying the bill, the salesperson must not say "thank you".

In the practical clothing sales skills, I found many shopping guides after the deal, unable to restrain their inner joy, grateful to the guests, said: "thank you." Ladies and gentlemen, what do you mean by "thank you"? Our goods are so valueless and worthless. It seems that the guests are very helpful. This is a mistake. In fact, many customers who buy a lot of things say "thank you" to our shopping guide when they leave the clothing store, because this comes from our courteous service and goods that are worth much money.

It is absolutely wrong to say thank you to the guest who is making a deal. It is a lack of confidence in their brands and products, and it will cause the guests to have bad imagination. What should I say? Praise him, congratulate him, congratulate her.

"Go back to wear this skirt, immediately show your curves, dress well and bring your friends back next time."

Don't be afraid of guest complaints. This is a "golden opportunity" for him to become your regular customer.

The clothing store's shopping guide sees the guest take the clothes, even falls on the table, when the complaint requests the goods to return, some shopping guide is afraid, the result has not handled well, stands quarrels in the shop, the processing result does not say, the light business, the image does not know how many influences. Just remind us of the clothing sales guide, complains, is the "godsend opportunity" - the opportunity to re sell.