Fur Clothing "Three Packages" Period Cracking Business Refund $18 Thousand

Ms. song, a woman in Qingdao, Shandong, bought a fur garment. After wearing it for a few days, it cracked. The businessman promised to send it back to the original factory for repair. Who had not seen the clothes for 10 months? In November 3rd, Qingdao City Industrial and commercial bureau of Shinan District branch of Jiangsu Road Industrial and commercial mediation, Ms. song received a refund of 18 thousand yuan merchant purchase money.

In January this year, Ms. song bought a fur garment for 18 thousand yuan at a clothing store in Longshan Road, Shinan District, Qingdao. The merchant sent the garment back to the factory for repair, so far it has not been sent back. Reluctantly, Ms. song put forward the request for return, and merchants did not agree to refund. They only agreed to change other models of clothing for consumers. The two sides had no arguments. Ms. song called 12315 complaints from consumers.

After receiving complaints, Jiangsu Road Industrial and commercial bureau immediately contacted the merchants to confirm that the situation reflected by Ms. song was consistent with the facts. The factory argued that the factory no longer produced the money. Clothing, When the repair material is in short supply and the same color order is needed, it can be repaired. The specific repair time can not be determined.

Because the garment is still waiting for repair in the factory, it is difficult to determine whether there is any quality problem. Taking into account the problem of cracking in the "three package" period when consumers buy clothes, and because of their own reasons, consumers wait for nearly 10 months have not yet been repaired, nor have the same type of products with the same specifications can be exchanged. According to "Shandong province" Leatherwear Product repair and replacement responsibility provisions " Three packs During the term of validity, if the manufacturer does not supply spare parts and fails to repair the goods beyond the prescribed time from the date of repair, the repairer shall state in the repair condition that the seller is free to replace the same type of products of the same price for the same type of consumer goods, and then recover the goods according to the law or the purchase and sale contract according to the law. During the period of validity of the "Three Guarantees", if the seller does not want to return the other models and specifications, the seller should return the goods if the seller does not want the same type and specification products to be returned, and the seller should return the goods. If the same type and standard products are not willing to be exchanged and the goods are returned, the seller should return the goods and collect the depreciation charges for the used commodities according to the provisions. The business people have patiently mediated, and the businessmen voluntarily expressed their willingness to take the responsibility of returning the goods, and refund the 18 thousand yuan to Ms. song. The consumer dispute has been satisfactorily resolved.