Knowledge Of Telephone Etiquette That Employees Must Master

　　 Telephone calls from guests or superiors at meetings

First explain to the other person that the guest or supervisor is in a meeting, and ask politely whether the other person needs to leave a message.

　　 If there is any message, it should be done according to the telephone memorandum. Record

If the other person insists on calling, note the basic information, ask the other person to wait a minute, then write the information on the note to the guest or supervisor and wait for the order.

Phone calls from supervisors or colleagues after going out.

Explain the general direction of your supervisor or colleague.

Explain the approximate return time;

Ask if the other person needs someone else to listen to the phone or leave a message.

If in Office When someone else calls the boss and the boss is away, he should avoid answering "no" or "never seen" or "coming to work". Instead, he should reply, "he / she is not in the office for the time being. What can be done? Substitute labor And so on.

　　 Transfer calls from guests or superiors.

When transferring the phone, be sure to ask the person's name and unit. Remember to repeat what is conveyed.

When transferring calls to guests or superiors, wait until the two sides have spoken, then gently drop their receiver.

After several turns, no one answered, then each time he said to the other person, "I'm sorry, please wait a moment."

Clear the source and intention of the other party, do not hang up the line, after asking for instructions.

　　 The receiver is answering the phone when he is visiting.

First, explain to the other person and ask if you need to leave a message or persuade him to call again later.

In case of emergency, ask the other party to wait for a while and try to contact the guest or supervisor to listen to his instructions.

If the speaker is attending an important meeting, he should be polite and apologize.