Clothing Shop: Pay Attention To Customer Satisfaction

Do not say "I have never heard of it". "This is the first time such a problem has occurred." this kind of treatment will only produce a very bad effect on your customers, because he simply doesn't want to know if this situation has happened before. It's not serious to talk with him. He is not angry at all. It can't solve the problem. "You know, it's only a small problem".

Every customer wants to get your attention and attention. They think that the training you have received and the experience you gain is only one purpose: pay attention to him and help him solve the problem, so why not show him?

During his tour, EdKoch, a former mayor of New York, often asked the voters he met: "what do you think of me?" and he attached great importance to their answers in order to better manage the city.

Just like the mayor and his voters, you should try to understand the reaction of customers' subconscious mind, such as "what I said is good for you?" "do you meet your requirements?" and of course, "what else can I do for you?"

If you have to send the customer to another department, you must call the responsible person.

At the same time, the customer is asked to confirm the problem, and ask the customer whether he has received a satisfactory answer, and ask him what help he needs. If he really needs it, try to satisfy him.

This is very natural: those sports and movie stars may also disappear one day, just because they are too complacent, and the same is true for you.

You may be the best salesperson in your company, the most orderly in administrative work, but the customers you are contacting do not know that 99% of your customers will be satisfied and return to them (they do not care about it), and he belongs to the 1%. Only this is the most important thing for him.

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In communication, customers often ask what to send and how to deliver.

Customers' questions and answers reflect the needs and preferences of customers.

Obviously, a good start is to provide customers with the beginning.

Giving customers what? Giving is a kind of service, a kind of explanation, giving.

A description of what he cares about.

So, as a successful salesperson, please remember never to ask customers for anything, even an answer.

Never ask the customer first: "what do you need?"

Always remember: giving, giving, giving, not taking!

You know, too many thanks to customers can't be too much.

Unfortunately, words like "thank you", "honored" or "please" have become less and less used in trade. Please use these words as often as possible, and use "thank you" as the most commonly used word in your interactions with customers.

Please say it honestly, because it is the customers, you, me and other talents who have today's job.