The Basic Rules Of The Customer Help Your Business Thrive.

Even if your company has complex branches and thousands of employees, but for customers, the company is you, directly contact with you. Customers regard your company as a whole that only meets his needs. Conclusion 1: no problem can be pushed to another department. Conclusion two: if a customer really needs to talk with other people in the company, do not push him to a colleague who you have not informed in advance, and you should introduce your colleague to the customer in person, and at the same time, give the customer a kind word: "if he still can't satisfy you, please come to me again."

How do you want to be treated? Last time you met the problem of how to get a satisfactory solution. Putting yourself in the customer's position, you will find the best way to solve such complaints.

Don't say "I can't do it", but use some affirmative words, such as "I will try my best", "this is not a simple question" or "I want to ask my boss"; never say "this is a problem", and say, "there must be some way"; with you. customer Say, "this is the way to solve the problem," instead of saying, "you have to do something to solve the problem"; if a customer asks you for something that is impossible to do, it's very simple: from the customer's point of view, and try to say, "this is not in line with our company's routine, but let's try our best to find other solutions."

The salesperson will give the other side a psychological hint when they say "we": salesmen and Customer Together, it is a question from the perspective of the customer, although it is only a word more than "I", but a little more intimate. Northern salesmen have some advantages in working in the south. Northerners like to say "we". Southerners are used to saying "me".

This is something we are young. Salesman They may not be very careful. They are quick in thought and speak without any object. They are quick to beat like a gun. They can't keep up with customers when they are old. They don't know what you are talking about at all. It is easy for customers to feel sick. Our company has a salesperson who sells long and good projects. This gentleman is not a talkative and sales skill, nor does he have many brilliant ideas. But he is very closely related to the supervision in the project, and the supervisor is usually the old engineer who is about to stop at the age of 60. The best engineers are the staunch supporters of our products in this project.

Although you are overloaded and the boss oversees you, never show that you have no time to show him in front of customers. To treat him with a relaxed tone and patience is the best way to satisfy customers, even if you can't meet his requirements immediately. If the customer feels that you will try to help him, he will be happy even if he has to wait for a long time to satisfy his request, and even if he can not help him at the end.