Career Formulas For Telephone Outgoing Staff

First of all, it has taught us how to communicate with people by telephone. In the most concise language, we can express our meaning to our customers clearly and make our customers satisfied. This single skill enables us to be used for life, and we need to communicate with each other in life and work, and language expression and communication are the most direct way of communication.

Learned how to communicate, grasp the skills of communication, life will become more exciting.

Secondly, it has nurturing us a good attitude towards setbacks and a good quality of helping others and being kind to others.

The course of human success is much the same as that in different industries but slightly different, and everyone's success has certain rules to follow. First of all, it can be successful in this industry. It must have been at least three years of experience in this industry. There is a network of people in this industry who understands and follows the rules and principles of the industry.

Secondly, success will go through seven stages, namely, being a person - doing things - managing matters - managing people.

- success.

In the call center industry, we have to go through these seven stages in order to succeed.

Being a person: people want to belong to a group and become one of them, and get the attention, respect, concern and care of the group.

When you enter an environment, you must be a recognized good person, so that everyone can talk about their thumbs up and judge the same kind of evaluation that can be handed in, magnanimous and tolerant. In order to get many opportunities, they can also work happily in a harmonious environment.

Of course, if this environment is said to be fraud, it is another matter. I believe that such an environment can not keep people.

Your character always makes your good colleagues remember you. If your colleagues succeed in the future, you will also give yourself plenty of opportunities to expand.

Work:

It is a process of showing one's ability. A mediocre "good" person will only win friends and win others' respect. The first thing to enter the industry is to train the business skills of the seats, and then do everything conscientiously according to their duties.

This is the stage of doing things. The completeness of your work depends entirely on the requirements of your superiors, and everything can accomplish the task assigned by superiors. Then you will proceed to the next stage of career.

Steward: at the same time, everything is done at the higher level.

More work is being done by you, or even beyond the scope of your responsibilities. It is those things that pcend the scope of their duties that can better examine a person's ability to work. These things can also be successfully completed. In the minds of senior managers, they are deeply impressed by the fact that more and more things are being handed over to you. These things need to be organized and arranged scientifically by themselves. Generally, this stage is the most fulfilling and the most exhausting. It needs a kind of tenacity to stick to it. With the increasing number of matters entrusted by the supervisor, everything is clear about how to deal with it, so that we have to enter the next stage of occupation. In front of you, you will be impressed.

Manager: with the increase of events, people's energy is limited. When the personal energy of the assignment has been unable to complete, the general supervisor will be equipped with an assistant to lead you to complete these things. This is a recognition of your ability. The most direct thing is to give you a handle on your work, and you will be able to accomplish these tasks if you lead these assistants.

This stage is relatively long, small to manage a person, big to manage hundreds of thousands of people are the same management mode.

Specific to our industry, that is the duty of the monitor, traffic supervisor, operation director and so on.

The above stage belongs to the passive stage. All work is done in accordance with the instructions and leadership of others. The subjective initiative can be well accomplished. The following stages are the active stage of work, which also enables them to improve and accumulate more career stages with their own characteristics.

Seeking business: when you need to plan, to bring the Department's business to the society and to walk out of the small circle you used to grasp, you have entered the career stage of your career without knowing it. This has once again exercised your experience and your ability to draw inferences from others.

The planning of everything can be learned without experience, which requires you to plan all the details.

And put into practice, there are successes and failures in the process of implementation, which will accumulate the most valuable experience in business war.

In the call center industry, the most common way is the implementation of a new business from inside to outside.

Success: in the process of planning things, there are only many successes. The development of things is entirely in the planning line, and the results are achieved in a logical way, so that we can form our own style and make ourselves more confident.

Only after several successes can we truly cultivate the wisdom needed in the market.

So as to achieve a rainy day and a decisive battle.

Boss: when a brand new plan is made, no timidity, no hesitation and hesitation, then you can say that the industry has already been fully forged and capable of taking the heavy responsibility. Through constant success, the industry should also be a small celebrity and have a network of contacts in the industry. Then the next step of career planning is completely free to plan its own career, to be a senior professional manager, or to choose to start a business on its own. Under such circumstances, it is more likely that the forged talents will succeed.

The summary of the career stage, each stage will teach us a lot and will test us a lot. It is a long process of training. Many people may stay at a certain stage, and some people have been pretentious. They do not know what degree they can cultivate themselves, and they have paid a heavy price for the pursuit of leaping development. This is also common in the industry. They can not be directly involved in a job, but only because of the lack of experience, the lack of connections, the lack of funds, and so on.

This requires us to have a clear understanding of ourselves, even with the help of external forces.