The Basic Ideological Quality Of Qualified Telephone Outgoing Personnel

A qualified

Outgoing staff must be a valuable, honest and honest person. Only when they can create value for society, create value for their families, create value for friends, create value for themselves, their life is valuable, and tolerance will bring great happiness.

Without such correct values, it is impossible to treat their customers sincerely in the call center industry, and establish a customer centered work tenet. "Helping others" is always the essence of customer relationship management in call centers.

The present society, for many people, is a hedonistic society. It seems that discipline, preciseness, devotion and hardship are all out of date. It seems that only instant happiness is the highest pursuit of life; it seems that filial piety, dedication, sacrifice and tolerance are stupid.

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It is something that can pcend family interests; it is as if wealth and knowledge can be used to surpass the interests of the company, so some people have no intention to make progress, and people can pursue their higher quality of life.

Even so, I am more convinced that people live in the world is a process of life, the experience is also the process of sweet and sour, the size of the contribution of the community, and also around the world live long, those who are immortal, have made great contributions to be recorded in the future generations learn from the model.

Only by adhering to these values that teachers taught us at the time mentioned above, and firmly believing in their correctness, can we truly resist these temptations, and enable ourselves to have the qualities of success and the ability to seize the opportunities of success, and also to achieve personal development.

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1., avoid confrontation with customers.

This is the sale of the taboo, especially in the phone, even if you win the dispute, but you will lose the business, for example, customers say that your price is higher than other people, your car is not a lot of small problems, if you hear such a sudden start to retort, I think you will not see this customer in a big probability, because customers do not want to see you, so never dispute with customers, once there is a dispute, you will find that your turnover rate will drop instantly, many customers who should have done business should not have no deal.

2., don't mention competing products on the phone.

This is very disadvantageous, why? Because the customer may not think about it, just want to talk with you about how the car is sold. As a result, you came to the sentence. Is your competitive brand still considering it? It's too bad to pull the customer back from the edge of the paction to the non business side in an instant.

3., avoid all offers.

All the offers can be said to be taboo for most sales, because there are two disadvantages. The first bad thing is that if customers know all the concessions, they are not particularly concerned about your price, because people have a natural instinct and are not interested in the known East West. They are interested in something unknown. It's like watching a game. If you know the final score, you won't go to see it again.

The same is true of car sales. If you finish the discount customers, they will not be interested in you. Another aspect is that even if the customers are interested in you, he will come to your store. At this time, the customers will definitely want to offer more discount, so you will not have any chips to talk with the customers at this time.

4., don't return to the previous link.

Many sales consultant customers are already quasi customers. Does he still like to ask customers how they feel about our car, or ask customers to like our car? This is a retrogression of the process from a professional point of view, and it has entered a vicious circle. This may be due to the fact that our sales consultants dare not talk with customers about the price, but customers and at this stage have to talk about it.

We should not pull too many irrelevant things on the phone, and there will be more problems. We should make sure that our purpose is to make an appointment, not to persuade the customers to buy our car, not to sell the car on the phone. After that, you will understand why we can't stay on the phone for too long.

6. avoid reason is not enough.

People need to have reason to do anything. When you apply to a leader for a vacation, the leader will ask you why. When you ask a girl to eat, she will ask you why. When you ask a client to come to the store, he will ask you why.

So when you send an invitation to the customer, you must know why the customer wants to come to your activities. Why does he want to come here? Why do you want to come to your shop instead of going to other stores? Do you think clearly about the three questions? If you want to make it clear, you can hardly refuse your offer if you give the invitation again.

We have just mentioned that the only purpose we call is to invite people. How can we make an invitation?