A 6900 Yuan Coat Found Problem

Recently, Ms. Xu bought a 6900 yuan online shop.

After receiving the jacket, it is found that size, material and workmanship are all problematic.

Then I want to return, but the seller's indifferent rejection.

In response, Shaanxi Consumers Association said consumers should be cautious when buying online luxury goods such as fashion and leather goods.

In May 2nd, Ms. Xu, who lives in Xi'an, saw a foreign brand clothing "Valentino" jacket purchased by a network shop, and paid 6900 yuan according to the marked price.

In May 9th, after Ms. Xu received the goods, she found that the size, material and workmanship of the jacket were far from the introduction of the seller. She then asked for a return.

However, online sellers are procrastinating and even refusing to return Ms. Xu's request for return because of the fact that they are luxury shopping outlets with many intermediate links, bad returns and quality assurance.

Under the helplessness, Ms. Xu complained to the Shaanxi Provincial Association.

After investigation and understanding by the staff of the Consumers Association, it was found that the incidents reflected by consumers were basically true. Consumers had the right to return the goods within seven days from the date of receipt of the goods, without giving reasons.

Online luxury purchase is a form of Internet pactions. Sales activities must comply with the laws and regulations of the consumer protection law, product quality law, online commodity trading and Interim Measures for the management of related services.

The electronic business platform should provide information such as the true name and effective contact information of the shop operators according to law, and urge shop operators to fulfill their legal obligations.

Finally, after

Staff repeatedly coordinated communication, May 29th online trading platform to Ms. Xu returned shopping 6900 yuan.

Shaanxi Consumers Association reminds consumers that they should not blindly believe in advertising and fashion in online pactions.

Jewelry, watches and other luxury goods must be cautious, involving a larger amount of pactions should be as much as possible to the scene for comparison, inspection, face to face pactions, to ensure consumer safety.