Cross Border E-Commerce Shopping, The Right To Regret Is Difficult To Achieve

Speaking of "Hai Tao", many citizens are not strangers.

However, compared with domestic online shopping, the sale of cross border e-commerce is not so cost-effective.

When many consumers feel unsatisfied when they receive overseas goods, they often encounter different levels of obstacles.

Is the "regret right" rule of the new consumer law applicable? Does the industry and Commerce Department say that there is no direct connection between the online shopping return policy and whether the electricity supplier has crossed the border?

Apart from the special commodities that are not suitable for return, consumers are not satisfied with the seafood products. They can also handle the return items within seven days after receiving the goods.

There are blind spots in cross-border platforms.

For the citizens of Zhang Li, the sea has long been a way of life.

But she also admitted that although the sea is convenient for sale, the after-sale link is not satisfactory.

"Many overseas goods are not allowed to be returned, so even if the goods received are not satisfactory, I will normally use them."

Zhang Li said.

In March 15, 2014, the new "consumer protection law" was formally implemented, of which the new regulation of online shopping "regret right" has attracted much attention.

However, compared with domestic online shopping, cross-border purchasing is restricted by factors such as long logistics cycle, high cost, risk of loss of goods pportation and so on. "Seven days no reason to return" has been difficult to fully implement.

Take a coffee machine sold in a flagship store of Tmall international as an example. The flagship store in China supports seven days' no reason to return goods, but it does not support it in online stores.

Customer service personnel said that the general merchandise was shipped directly from abroad, and there were only customer service centers in the country.

If it is not a quality problem, there is no way to replace it at will.

An industry insider also said that cross-border electricity providers are affected by many.

Factor limits, if support "seven days no reason to return" will suffer losses.

However, not all cross-border electricity providers do not have the right to regret.

Is it convenient to exchange goods?

The sales mode also has a great relationship.

For example, Suning's overseas purchase can be returned without any reason except for products that are not exchangeable by law.

Purchasing goods is difficult to return.

In the major cross-border e-commerce platforms in China, besides platforms, they operate directly overseas.

Besides, there are a large number of merchants who are buying overseas as their business.

In fact, most of the platform vendors are free to choose whether to apply for a seven day refund or not.

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Browse a number of purchasing online shop found that sellers generally in the home page will clearly write "do not support seven days no reason to return goods" words.

Han Bing, who buys online stores with friends who study in France, says that unless there is a big problem in quality, commodities will not be sold after they are sold.

"If you support seven days without any reason to return the goods, purchasing will be lost."

Han Bing said that purchasing is not in stock, and orders are purchased.

"After sending it to China, it takes at least ten and a half months to complete logistics.

If the buyer feels it is inappropriate to return the goods, it will take some time to send it, and I am afraid it has passed the time limit for the replacement of the local shopping mall.

Hai Tao also has the right to regret.

Because of its particularity, Hai Tao goods can not carry out the relevant provisions of seven days' no reason to return the goods? In this regard, Ma Yingfeng, a staff member of the 12315 hotline center of the Municipal Industrial and commercial bureau, said that as long as the goods sold to China, they should abide by the relevant regulations of the new consumer law.

Whether the commodities enjoy the "seven days no reason to return" clause is not much related to the cross boundary of the electricity supplier, but depends on whether the returned goods conform to the relevant provisions of the new consumer purchase law.

She reminded consumers that Hai Tao should pay careful attention to the detailed rules for the return of goods on the shopping website, especially some controversial commodities. It is best to consult with the businessmen in advance whether they support seven days without any reason to return the goods.

For goods that are returned, if they are not satisfied after receiving the goods, they may apply for no reason to return them within seven days.

If you encounter business overlord terms, be bold in reporting rights.