The Communication Skills That A Salesperson Should Master Helps You.

The good image of a store operator is very important, but the most important thing is the details of the salesperson's operation, including the standing, walking, delivery, exhibition, and reception of guests in daily work, such as greeting, introducing, answering, saying good-bye and so on. In fact, it is a manifestation of his professional knowledge, working attitude, interpersonal skills, psychological insight and so on. medium It's the language communication at business hours.

After entering the store, customers have more or less a certain psychological line of defense. He does not want the clerk to follow closely, nor does he want to be ignored. When a customer watches the costumes in the store, the salesperson can neither watch the customers nor see the customers. He can use the corner of the eye to pay attention to the interests of the customers, and then he can unwittingly and skillfully shift the topic from the general performance of the discussion commodity to this item and how to meet the specific needs of the customer.

The long and sluggish shop assistants can not only persuade customers, but will not be trusted, and doubts and hesitation may occur and occur repeatedly at all stages of customer shopping, including after shopping. It should be emphasized that "weight" is not absolute and arbitrary. This tone will give customers a strong psychological response.

One of the most important reasons for buying clothes is to pursue beauty. The shop assistants should not be too mean for their customers when choosing clothes, but they should not exaggerate too much. At the same time, the language of praise can not be too general. For example, "this dress is very good for you to wear" is not as good as "this dress is very good for your complexion".

Request form Sentence Can be divided into three kinds of statements: 1, affirmative sentence: "please wait a minute." 2, interrogative sentence: "can you wait a minute?" 3, negating the interrogative sentence: "all right, will you wait a minute?" generally speaking, interrogative sentences are more touching than affirmative sentences, especially whether they are interrogative sentences, which can better reflect the respect of customers.

Shops usually use various means to attract. customer On the doorway, for example, there is an advertisement in the store doorway, such as "jump sale, sale, sale," or "clearing up", or a salesperson standing at the door loudly shouting shop promotions for pedestrians and so on. As long as customers enter the door, the language communication between shop assistants and customers will start formally. Below Xiaobian to recruit for everyone, let you better communicate with regional customers.