Pengze Er Kang Store Can Not Solve The Cross Section Problem From Shoes Itself.

Recently, Jiujiang Pengze County netizens appeal to the media, calling themselves Pengze county.

The after-sale service of the discount shop is very dissatisfied. The "problem shoes" that appear on the cross section lie in the shop for 1 years.

Consumers: "problem shoes" have been tossing back and forth for 1 years.

Ms. Li of Pengze county introduced a pair of 400 yuan in Pengze County in October last year.

At that time, the clerk promised that the problem could be guaranteed within 3 months, and who could not wear it in less than 1 months.

After that, Ms. Lee came to the store for consultation, and the clerk accepted the "problem shoes" and consigned to the manufacturer for quality assurance.

Half a month later, Ms. Lee got it back.

After walking out of the house for a long time, it was found that the repaired place was once again disconnected, but it was sticky with glue.

The shop said second times that she had returned to the factory for repair and returned. Ms. Li had just put on her shoes and her feet were very painful.

Angry, she questioned the shop assistant on the spot, and the assistant thought that the manufacturer had not handled it well.

But Ms. Li hoped that the shop owner could give a statement, but up to now more than 1 years ago, the "problem shoes" have been put in the shop and have not been negotiated.

Clerk: customers can get their shoes back. There is no way to solve them.

In November 18th, the reporter came to the "Er Kang Hui Hui" store opposite the central square of Pengze county. The shop owner, who did not want to be named, introduced that after Lee's shoes had problems, they had sent shoes to manufacturers to reflect the situation. The manufacturers did not say that they could change the new ones, but only agreed to repair them.

The two maintenance did not solve the problem, even the ugly needle sewing, the store manager apologized, and said the shoe before the shop also had a similar situation, is handled in this way.

The shopkeeper also said, "Ms. Lee's shoes can only do this now. If you want, you can take them back to the industry and Commerce Bureau, and we have no way out."

The reporter put forward to see the shopkeeper, the shop manager said that even the boss's face could not be seen.

Rights protection: the Consumer Protection Bureau said it was first investigated, and lawyers thought it could be renewed.

In November 19th, a reporter contacted the Pengze County Consumer Protection Bureau. The director of a Bureau named Wang said that consumers could complain directly to the 12315 hotline when they met consumer infringement, and the Consumer Protection Bureau would intervene in the investigation.

For Ms. Lee's consumption experience, Secretary Wang said she did not know whether she had complained to the industry and Commerce Department, because the time span was large enough to deal with it when necessary.

Cao Jian, a lawyer of Jiangxi Wei Min law firm, believes that according to the consumer protection law, the quality problems of the three package products in the warranty period can not meet the requirements of commodity quality after many repairs, and new products should be replaced.

Cao Jian also suggested that Ms. Li could also take the judicial approach and regard the cost of the rights protection as the defendant of the company and the manufacturer of leather shoes as a defendant, and prosecute the court to recover the economic losses resulting from it and safeguard the legitimate consumption rights and interests.