Taboo Words And Precautions When Answering Telephone Calls

How to embody a

Whether you are professional or not, you can see from his words, for example, the first sentence after receiving the phone call, "Hello, I am glad to serve you!"

But there are also taboo expressions.

Taboo words

Don't use "say," "speak!" when you answer the phone.

Speaking is a commanding way, which is difficult to accept and impolite.

When someone answers the phone, they pick up the phone and say, "say" or "speak" or "one or two words", "hear, say!" this behavior may be understandable inside the company and the enterprise. For some reason, it is busy and tense. There is not much time to answer the phone.

But this hard way of answering the phone is too rude and impolite. It has a kind of arrogant manner. It seems to be putting on airs.

The feeling is "if you have something to say quickly, Lao Tzu is not free to talk with you on the phone. Some people are too lazy to say" such a telephone response. "

Originally, he wanted to contact some business or provide some information. He was uncomfortable when he heard this tone. He said it was white.

Everyone wants to be treated with courtesy. Who wants to deal with people who are not polite?

We must pay attention to our courtesy.

Points for attention

As mobile phones become more and more popular today, we should follow the following principles when using mobile phones.

1, do not use mobile phones in hospitals or airports, so as not to affect airports and hospitals.

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2, please pay attention when making phone calls. Some places are not allowed to use mobile phones.

Such as gas stations, some restaurants, bars, theaters, cinemas and train baggage stations are prohibited from using cell phones.

3, when you do not use your cell phone, please lock the phone button to prevent accidental calls such as 119, 110, 120 and other special telephone numbers.