Clothing Shoes And Hats Become Hotspots For Consumers In Lanzhou

Lanzhou Consumers Association released the complaints analysis in the third quarter of this year. In the third quarter, consumers' associations at all levels in Lanzhou reclaimed 154 thousand and 400 yuan of economic losses for consumers.

In this quarter, the complaints received are classified according to categories, household appliances, and household appliances.

Category, life and social services, telecommunications services, postal services category is a hot consumer complaints this month.

From the comprehensive analysis of consumer complaints in the third quarter, the total number of consumer complaints has gradually declined, complaints in the home appliance industry are still more concentrated, the quality of clothing and footwear products is worrying, and complaints about telecom services are still hot.

Since 2016, the total number of consumer complaints handled by Lanzhou consumers' Association has continued to decline, compared with the same period last year, from 518 in the same period in 2015 to 239 in 2016, a decrease of 54%.

There are mainly several problems in household electronic and electrical appliances complaints: the problems in the purchase link, including the business

False propaganda, price fraud, quality problems and genuine problems of consumers purchasing goods through informal channels; problems existing in the use process, including unstandardized door-to-door installation services, poor quality of some household appliances, unreasonable design, and problems in the after sales process, including the existence of false after-sale customer service telephones, difficulties in implementing the "inversion of burden of proof" in household appliances, opaque after-sale charges, and irregular service.

There are many complaints about telecommunication service packages, which are reflected in the fact that the tariff is not clear and the details are not detailed; some packages are complicated and difficult to understand; the consumption packages are not changed without the consent of the consumers; some smart phones are caused by the software setup problem, which leads consumers to be deducted from service charges without knowing the circumstances; the broadband network is malfunctioning and the repair service is slow; the actual network speed is much lower than the nominal network speed.

Typical cases in the third quarter

Case one: consumer disputes and consumer associations to protect rights

Baiyin consumer Mr. Jia recommended in the 4 menstrual period this year, to participate in a company's electrical exhibition held in Baiyin.

The organizers were tempted by various ways, such as "gift cards, raffle tickets, the selection of corporate ambassadors, gifts" and so on, resulting in many elderly people being cheated by buying such inferior commodities as "water purifier, healthy and healthy life, slow release energy mattress and energy-saving small air conditioning".

When Mr. Jia found the company to return the goods, he found that the room was empty and the telephone could not be connected. After knowing that the company was near LanZhou Railway Station, he complained to the Consumers Association of Chengguan District in Lanzhou for help.

After receiving complaints, the staff of the Chengguan Association immediately contacted after sale, and communicated with the company at the Regional Railway Station Association.

After many mediation, he eventually returned $12000 to Mr. Jia and other nine elderly people, and the problem was solved.

Case two: after-sale maintenance of TV is difficult.

Mr. Zhu bought TCL50 inch LCD TV in June 2014. After two years of use, the TV turned on automatically.

In July 20th of this year, Mr. Zhu was told that he needed to change the motherboard after being contacted with the sale, but after the replacement of the new motherboard, the TV was still unable to run and replaced the old motherboard.

The staff said it would replace the motherboard again, but it did not report to the Lanzhou Consumers Association at the end of July.

After receiving complaints, Lanzhou Consumers Association staff immediately contacted after sales.

After many coordination and consultations, Mr. Zhu replaced the same type of TV after the sale, and extended the whole machine for two years.