Fujian Quanzhou: online shopping clothing shoes and hats complaints increased by 30%

China Consumer News Fuzhou (reporter Zhang Wenzhang) on January 30th, the reporter learned from the Quanzhou industrial and commercial bureau of Fujian Province, in 2017, the 12315 institutions at all levels in Quanzhou received 99838 kinds of consumer consultation, complaints, reports and so on.

Among them, 13446 complaints were filed. As of January 5, 2018, 13155 cases had been completed, 97.84% of them were completed, 30 million 271 thousand and 300 yuan was recovered for consumers, 1921 cases were reported, 1854 had been completed, and the rate of completion was 96.51%.

Clothing, shoes and hats complaints ranked first.

According to statistics, in 2017, a total of 2451 complaints about clothing and footwear were accepted, accounting for 18.23%, an increase of 21.76% over the same period last year.

Among them, there were 1828 complaints of buying clothes and shoes and shoes through the Internet, an increase of 34.91% over the same period, accounting for 75% of such complaints.

There are 637 problems in advertising complaints, 636 quality problems and 428 after-sales service problems.

It mainly includes advertising errors in clothing and footwear products; the quality of goods is not good; clothing appears pilling, deformation and opening in a short time; leather shoes are degumming, breaking the bottom and cross section; merchants do not fulfill the "three package" responsibility; they refuse to return goods on the grounds that consumers are not used regularly because of goods with quality problems; the false labels or labels of clothing origin, materials and grades are not clear; counterfeit and counterfeit famous brands.

The second place is traffic complaints, mainly based on household car consumption.

According to statistics, in 2017, a total of 1571 complaints of automobile consumption were received, accounting for 11.68%, an increase of 4.45% over the same period last year, and the growth rate slowed down considerably compared with last year.

The problems of consumers are mainly concentrated on: Automobile failures; contracts are not standardized; expressions of vague terms or ambiguous terms for vehicle delivery time and so on; compulsory tying of vehicle insurance or related supporting products; delays in the time limit for delivery; refusal or deliberate delay in consumers' demand for return or replacement; consumers are asked to increase their prices and cars on the grounds of tight supply of new vehicles; gifts are not materialize or materials, brands and written commitments do not match.

The third place is consumer complaints about telecom services, with mobile telecom services as a hot topic of complaint, and consumer disputes over broadband services are also gradually increasing.

According to statistics, in 2017, 1444 complaints were received from mobile telecom services, accounting for 10.74%.

Complaints mainly include: after downtime or cancellation of business, the charges are still deducted; the smart phone is "online", but does not use the flow; however, the network signal is not stable; the fee is not returned according to the contract, and the recharge amount has not yet arrived.

Shanghai Law Enforcement Bureau of Quality Supervision Bureau signed a memorandum of quality improvement mechanism with Shanghai clothing and footwear trade association.

Original title: Shanghai Quality Supervision Bureau enforcement team signed a memorandum of understanding with Shanghai clothing and footwear trade association

Recently, the Shanghai Law Enforcement Bureau of Quality Supervision Bureau signed a memorandum of quality improvement mechanism with Shanghai clothing and footwear business association.

The two sides undertake to establish close linkage mechanism, win-win mechanism of cooperation and co governance and quality improvement mechanism in the future.

The establishment of a collaborative liaison group, the exchange of quality information, joint implementation of clothing shoes and hats products law enforcement supervision and quality punishment work, and promote the development of clothing and footwear industry.

The signing of this agreement is an innovative measure for Shanghai quality supervision department to strengthen quality supervision for clothing and footwear industry. It is an inevitable need to implement the nineteen spirits, carry out quality improvement actions and adapt to the development of modern inspection market.

Next, the enforcement team of the Shanghai quality and Technical Supervision Bureau will continue to strengthen strategic cooperation with the clothing footwear association to further consolidate the long-term mechanism based on sector linkage and social co governance, and make positive contributions to promoting economic development, promoting the quality of clothing and footwear products and ensuring the quality and safety of the city.

Harbin Market Supervision Bureau sampling 13 batches of hat samples failed 6 batches

China Quality News Network News in January 31, 2018, Harbin City Market Supervision Authority official website announced in 2017 circulation network trade hat quality inspection results, Harbin raige joint Polytron Technologies Inc, Harbin if love Clothing Co., Ltd. 6 batches of samples were detected unqualified.

According to the Harbin municipal market supervision and Administration Bureau, the Harbin product quality supervision and Inspection Institute was commissioned to conduct the sampling inspection of the quality of network pactions.

In the 4 hash sales enterprises on the network platform, a total of 13 batches of hats were sampled, of which 3 were three without products.

After examination, 7 batches were passed, 6 batches were not qualified, and the failure rate was 46.15%.

The unqualified items relate to the use instruction (logo), color fastness and pH value.

Harbin market supervision and Administration Bureau reminds consumers to pay attention to the following points when buying and using:

1, the purchase of hat products should be based on the principles of health, comfort, simplicity and warmth.

Generally speaking, the material selection of natural cellulose fiber (hemp, cotton fiber, modal fiber, lehr fiber, viscose fiber, etc.) high content of fabric is better.

2, when purchasing hat products, we should check whether there are color defects, holes, scars, bottom edge pins, rust spots, cracks and other appearance defects on the surface of the merchandise, and smell the smell of the products.

3, see whether the information of the commodity identification is complete, whether there are Chinese manufacturer's name and address, product name, product size and specification, the ingredients and contents of the material, maintenance methods, matters needing attention in the use and storage conditions, product standard number, product quality inspection certification, product safety technology category, etc.

4, when using, we must carefully read the maintenance methods of the goods, and maintain the washing according to the requirements of the maintenance methods.

Summary of unqualified hat products