Easy To Pick Up Tickets, Fast Fashion Giant UNIQLO Repeatedly Complained About Invoicing Problems

Recently, UNIQLO's Japanese website revealed more than 460 thousand customers' information leaked news, showing their problems in management.

China capital observation survey found that UNIQLO's operation in China was also repeated by consumers.

In April this year, a customer named Mr. Luo reflected on a complaint website. After the consumption of UNIQLO, the two-dimensional code of the invoice printed on UNIQLO small ticket had cross section, which led to the fact that WeChat and paypal were not able to identify well.

After reluctantly recognized, enter the electronic invoice platform of Shanghai, enter the relevant information and display "no invoice available for extension 1", and can not download the invoice.

China's capital observation and combing found that Mr. Luo's problem was not isolated. In a complaint platform, consumers repeatedly reflected that UNIQLO could not issue electronic invoices.

In response, UNIQLO said to China capital observation reply: "the situation is due to the fact that the amount of invoices has been used up in the month, and consumers can apply for electronic invoices again in the next month."

For the two-dimensional code printed on the small ticket, there is no way to identify the section. UNIQLO said: "you can contact the store staff to change the cash register to reclaim the silver bar, and the customer can scan the code again to get the invoice.

After receiving abnormal feedback from the printer, shop personnel will inform suppliers in time to repair and replace them.

UNIQLO has problems in issuing electronic invoices, and issuing paper invoices is also difficult.

In the above case, when Mr. Luo did not open the electronic invoice, he was told to go to the entity store. When he arrived at the physical store, he was told that the invoice was in another clerk of the shop assistant. He needed to leave his address and send it to him again.

The result was not received for a week.

Finally, Mr. Luo confirmed that the time when the shop had invoiced was shown on April 28th.

It took 1 months to reflect the situation from April 1st to the final invoice.

In his complaint, Mr. Luo even said, "I doubt if their invoices can be opened, and whether there are any cases of cheating consumers and evading taxes.

If necessary, I will complain to the Inland Revenue Department. "

China's capital observation found that Mr. Luo's experience was not a case.

Some consumers encountered problems in the process of issuing invoices in UNIQLO, and encountered varying degrees of setbacks in the process of issuing paper invoices.

Some consumers even say: "the invoice has not been opened. Is this a tax evasion?"

Do you want to let consumers give up their votes all the time?

In this regard, UNIQLO said: "if the system failure and other reasons can not get invoices on the spot, customers can promptly contact shop staff to register names, telephone, e-mail, address, etc., we will promptly send the invoice to the designated mailbox or send it to customers by express mail."

Statistics show that electronic invoices, like regular invoices, are used by businesses in the form of unified payment by the Inland Revenue Department.

Consumers choose electronic invoices to avoid the inconvenience caused by the loss of paper invoices, but also to safeguard the legitimate rights and interests of consumers.

China's capital observation found that although electronic invoices have advantages over paper invoices, there are many problems at the same time. Among them, the most common problem is the difficulty of developing tickets, which not only causes tax revenue loss to the state, but also brings obstacles to consumer rights protection.

From China's capital observation survey, the situation of UNIQLO Invoicing difficulties is not long.

At present, UNIQLO sells more than 1 billion clothes in China every year, with more than 600 stores, and plans to open more than 1000 stores in China by 2021.

In the rapid expansion of UNIQLO, how to manage the most basic consumer services, including invoicing, is an urgent problem for UNIQLO.