More Than Half A Year, The Order Volume Is Broken 7 Billion, The Proportion Of Single User Complaints Is Reduced.

The data released by Shanghai Consumer Protection Committee showed that in the first half of 2019, the Shanghai Consumer Protection Committee received 97678 complaints, an increase of 19.9% over the same period. The absolute number of complaints data, such as spelling, riding, Ctrip, Jingdong, apple, American public comment, Xiaohong book and so on, ranks the top. Among them, there are more than 7000 complaints in half a year.

In this regard, a lot of relevant responsible person said, 1-6 months to fight a lot of orders exceeded 7 billion single, daily average of more than 38 million single, the proportion of user complaints decreased significantly, user satisfaction rose. In response to many aspects, the number of logistics orders in 2018 exceeded 11 billion 100 million, and the number of orders in the first half of this year has exceeded 7 billion. At present, there are more than 360 merchants on the platform, and the number of active buyers is more than 443 million. From the first half of 7000 relative proportions of complaints, the complaint rate is far below the average level of traditional retail industry.

More and more, the company clearly realized that many users were dissatisfied with the process of shopping too much. The company will continue to increase investment, maintain a high pressure on prohibited and restricted products, and strictly prevent the spillover effect of the "fake highlands". We must strictly control the counterfeit and shoddy products, take every consumer's feedback seriously, actively safeguard the rights and interests of consumers, work closely with the Consumer Protection Committee and so on, and constantly enhance the consumer experience and further enhance customer satisfaction.