Micro League Intelligent Retail Guide Added "Customer Sentiment Maintenance" Function

Recently, smart commerce service provider micro Union's smart retail solution officially launched the shopping guide customer maintenance function. It is reported that the customer maintenance function can help businesses to guide their purchase through target group classification, shopping guide and task arrangement, so as to enhance their customer loyalty and improve customer output.

This function supports shopping guide classification according to customers. Merchants can group customers according to customer's transaction, behavior, marketing and other information. In the guide purchase settings, a group of customers who can visit customers can be selected. For example, high consumption customers, 7 days later birthday customers, etc., the shopping guide can be viewed directly by customer group according to the APP group, and it can carry out more targeted marketing promotion and improve personal achievement rate.

Not only that, it also supports businesses to customize their return mission goals and assessment cycles. The business can choose all customers or designated customers to return to the mission objective, and choose any day / week / month as the assessment cycle.

Setting up a return visit task can help businesses urge customers to actively contact customers, stimulate customers to repeat purchases, enhance customer service experience and collect customers' products. After the task is generated, the shopping guide can see the tasks that need to be performed in the APP customer return visit, and complete the task during the examination cycle to complete the return visit to the task customers.

It is reported that businesses can also set up promotional products, promotional materials and coupons and other marketing tasks. Marketing tasks can help enterprises implement marketing strategies during the promotion period of new products or festivals, promote marketing touch up rate through shopping guide promotion, and urge shopping guides to promote new products or inventory backlog products in a timely manner, and enhance sales volume. In addition, shopping guide can also review the detailed task progress of the return visit and marketing tasks, adjust the work strategy to achieve the goal of the task.