App Responds To "China Consumers Association Roll Call"

In June 29th, the "China Consumers Association's naming App" related hot Search contents, as well as the Chinese Consumer Association's "618" consumer rights and public opinion analysis report, mentioned the complaint during the 618 period, and cited 3 cases of consumer complaints.

For the first time, App investigated and explained the actual situation of several cases mentioned in the relevant reports.

Case 1: size is wrong, return is called "identification fee". In June 18th, users received feedback from App online customer service. It was inappropriate to return the product. That night, users complained through a black cat. After customer service consultation with users, in June 19th, the user was relieved of 89 yuan service fee and returned to the user. The user accepted the result. At present, the complaint state of the black cat has been completed.

Case 2: quality defects, return compensation coupons. According to App, "buyer's notice", fourth, "the situation of buyer's compensation and the principle of compensation" third: the total compensation for the seller's goods is 170 yuan.

Case 3: right toe toe skew, detection also pass. In June 21st, customer service contacted users to tell the merchandise toe is normal. After verification, this product is supported for seven days without reason to return. Users have applied for return, and the user has accepted the result.

The above three user aftermarket cases have been handled in a timely manner. In response, App responded by thanking the China Consumer Association and the media for the supervision of App, taking seriously every user and every commodity that App always adheres to.

The following is App.