TV Shopping Trap

In the statistics of complaints in August, we found that the concentration of TV shopping disputes has become a new hot issue.

In his complaint case, Mr. Chen's typical step machine dispute, which was reported by Mr. Chen, was typical.

Mr. Chen saw a treadmill ad on television and spent 1338 yuan on one.

But after a few days, the treadmill was broken.

Mr. Chen complained to the delivery clerk that the delivery clerk refused to exchange them on the basis of their delivery and not responsible for after-sales service. Mr. Chen also complained to the TV station. The TV station continued to shirk its responsibility for broadcasting advertisements only, not responsible for the quality of the products. However, Mr. Chen complained to the after sales service department of the Shandong headquarters, and after hearing the situation, the staff said that they would have to study and reply again, and then there was no reply.

Finally, it was settled under the mediation of the Consumer Protection Committee.

As a new shopping mode, TV shopping has brought convenience to consumers to some extent because of its advantages of labor saving, time saving, convenience and speed. It has been recognized and adopted by more and more consumers.

However, because of the low integrity of some operators in the industry and the fact that the whole industry is not very standardized, there has been more and more disputes over the consumption of TV shopping in recent years.

In August this year, the complaints from the Provincial Consumer Protection Commission about TV shopping had a significant increase compared with the same period last year.

From the analysis of complaints received by the Consumer Protection Committee of the whole province, there are several problems in TV shopping.

When consumers order and remit according to the contact provided by TV shopping advertisements, they can not receive the goods on time.

Because almost all the dealers in TV shopping are out of town, it is very difficult for consumers to verify the distribution in person. They can barely receive the goods by repeatedly asking them through the phone, and some even "two properties".

Two, commodity type and actual use function are not consistent with prior agreement or commitment.

The promotion of TV shopping often says that the products are of good quality, high technology content, low price, and can not be bought in the market.

But when consumers receive goods, some goods are out of print, some of them are far different from those advertised in television, and some even fail to maintain normal use.

Three, damaged goods, businesses and express companies mutually exclusive.

TV shopping products are usually entrusted by courier companies.

Due to the fact that the courier industry is not good at the present stage, the irregular phenomenon that some courier companies first sign and pick up the goods when they deliver goods occur frequently. Once the consumers find that the goods are damaged, the dealers and express companies dismiss each other, and refuse to admit it on the grounds that the consumers have signed the receipt, resulting in no return.

Four, advertising commitments after sale service can not be fulfilled.

Some dealers have promised on television that "sales certificate is complete, dissatisfactory can be returned, and after-sales service telephone is open 24 hours", so that consumers are convinced of their product quality and enterprise integrity.

However, once the quality problem arises, consumers will find out after sale service calls or have been busy or downtime.