New Shoes, Broken Bottom Return, Cable Depreciation Fees

According to the "news of the afternoon" news wearing new shoes to Japan tourism, which know that shoes have been degumming, breaking the embarrassment of the incident, Ms. Lee consumers returned home after negotiations with the business returns, businesses have asked for depreciation fees.

The Luwan District consumer protection committee points out that only two repairs are invalid and the refund can be charged. The charge in the "three pack" period is the unreasonable fallacy of the business.

According to Ms. Lee, she spent 150 yuan to buy a pair of leather shoes before she went to Japan. She knew that after wearing it for a few days, leather shoes had serious degumming and broken bottom. They could not be repaired. She had to buy shoes glue to stick shoes (worth 24.5 yuan).

After coming back, Ms. Lee asked the shoe shop to return the goods and compensate for the cost of buying shoes glue in Japan, but the merchant said, "refund the shoes must first collect depreciation fees".

Ms. Lee dissatisfied with the result of the negotiations and then lodged a complaint with the Luwan District Consumer Protection Commission for settlement.

Businessmen said that the bottom of the leather shoes can be returned, but according to the "three package" regulation of leather shoes quality, it is necessary to collect depreciation fees at 0.5% of the original selling price according to the original price.

The District Consumer Protection Committee clearly pointed out that this is the "fallacy" of businessmen from their own needs.

The consumer protection committee said that Ms. Lee's leather shoes were the quality problem of bottom breaking, which was in line with the "refund rule", but it was totally different from the "two repair invalid depreciation charge". Therefore, it is unreasonable for merchants to charge depreciation fees.

In the face of the facts and relevant legal provisions, the merchant finally agreed to a full refund and compensation for the cost of Ms. Li's shoe glue, a total of 174.5 yuan.

The Consumer Protection Committee reminds consumers that the legitimate rights and interests of property losses caused by commodity defects may be damaged, and the operator may be liable for repair, replacement, return or compensation. The operator can not evade, mitigate or relieve the civil liability that he should bear with any reason.