Specification For Construction And Management Of China'S Textile And Garment Market
The regulations for the construction and management of China's textile and garment specialized market are divided into: planning and design specifications, property service standards, and service function regulations.
Norm and paction mode are four parts.
(1) outline of planning and design specifications
The main contents of the planning and design specification are market location and overall planning, business space layout, fire prevention and evacuation, construction equipment and so on four
One aspect.
1, the key to successful market location.
In the chapter of market location and overall planning, according to the classification of professional market and size, and the main functions of the professional market,
In accordance with the provisions of reasonable planning and layout, the important principles for selecting the location of the specialized market are put forward: "adaptability, coordination, economy, and strategy."
"Principle. At the same time, location selection is also an important factor in planning and layout, which includes: regional development environment and trading environment.
"Market competition environment" and so on. At present, in the eastern region, investors' enthusiasm for investment in textile and clothing market is very important.
The investment of commercial real estate is becoming more and more popular. It is particularly important for investors to meet the requirements of location. At the same time, the overall distribution of the professional market.
The bureau should also consider the connection between market layout and external traffic. For example, the layout of the entrance and exit Plaza and parking area of the professional market.
2, reasonable layout, planning internal space.
The professional market building can be divided into three functional spaces: "business, service and pportation" according to the different functions.
The layout of business space includes layout, berth design and pedestrian guiding system. The design of berths is crucial to the operation of the specialized market.
It is important to pay attention to practicality, aesthetics, respect for consumer habits, uniform store image and decoration.
Guided by the principle of objective and reasonable planning, the guiding system enables people in the specialized market to achieve "readiness, continuity, consistency and awareness".
"Sex" standard, so as to achieve an efficient, unimpeded, convenient and comfortable procurement environment.
The layout of pportation space includes "horizontal pportation, vertical pportation, freight flow layout, barrier free space design" and so on. And in service
On the layout of service space, we should give full consideration to the planning of value-added service space and customer ancillary facilities.
3, fire prevention and evacuation is an important business guarantee for the professional market.
In accordance with the relevant regulations of the state on fire prevention and evacuation, according to the characteristics of the specialized market, we should enhance the intensity of fire safety equipment.
And training efforts to ensure pactions in the market. Because there are many passenger flows in the market, the safety facilities can be guaranteed.
Make the two sides feel comfortable. The security facilities in the market include "automatic fire alarm and linkage system" as well as "theft prevention".
System, safety monitoring system, security system "and so on.
4, professional market building equipment design and parameter setting, improve market growth space.
In the design of water supply and drainage, the standard of water supply, source of water supply, water supply and drainage equipment, warm air conditioning, electrical, power, electrical lighting,
Equipment, lighting selection, communication network system and other aspects are complying with the relevant regulations of the state. (two) outline of the contents of the property service specification
1, the organization of property services is a prerequisite for good management services.
Relevant provisions on the procedures for the intervention of property services are included, including: "early intervention, acceptance and takeover, management company operation" and so on.
Rong. The important core team in property service is the management organization. In the contents of the operation and management of an organization, the enactment and staff of an organization
Work management, assessment, training and other aspects have made detailed management regulations.
2, the implementation of property services requires strong institutional norms.
In the chapter of the property service system, it has absorbed the normative system of the property service standards in various industries, and strengthened the various markets.
The refinement and intensification of the rules and regulations. Such as: "safety management measures, market environment management methods, fixed assets management methods, customers"
Household relationship management and other management systems. "Contract management, archives management, public administration, emergency management, marking"
Management, leasing management, accounts payable and receivables "and other aspects of a series of management measures.
3, the code of conduct for property services is an important guarantee for the supervision, execution, rewards and punishments of the market system.
The standard of the property service behavior of the professional market is summed up as "service standard, operation norm and behavior standard".
The standard of property service includes: "standard of public security service, standard of cleaning service, standard of maintenance service, standard of reception service, customer's dress
"Regulations" and other aspects. The code of property operation includes: "public security patrol operation specification, fire control operation specification, decoration operation".
Specifications, specifications for equipment maintenance and so on. The code of conduct for property services includes: "leasing management, publicity and planning, and project opening.
"Hair, insurance management, integrity management" and so on.
4, the development trend of property services:
The future professional market will change the mode of operation and management, and how the professional market should cope with the continuous development due to the breakthroughs in various functions.
A new pattern of change? At present, many operators are concerned about the issue of building the core competitiveness of the market, so that the professional market towards branding.
Modernization and standardization are our efforts. (three) content of service functional specification
1. the definition of service in the professional market: first of all, we should not simply provide services as the main characteristics of products, but more services are embodied in recessive.
Supply and protection are different from hotels and restaurants, but have comprehensive features of many industries such as commercial real estate, circulation, finance and service industries.
Levy. The quality of service in the professional market has a direct impact on the core competitiveness of the market.
2, professional market service content:
The establishment of a sound service standard is to guide employees to provide standard service quality to ensure the normal operation of market functions.
Customer service specification: the first element of the market is customer, so customer service is important.
Enquiry service standard, general service desk service specification, complaint acceptance service standard, broadcast acceptance service standard, property acceptance service standard, and collection.
"Silver service standard" and other aspects. Among them, "complaint acceptance norms" stipulate the "customer service" and "quality of service".
In terms of quantity, charges, emergencies, etc., we have made detailed provisions, established a correct service attitude, and satisfied the reasonable requirements of customers.
Develop a perfect service process and complete the handling of service complaints efficiently.
Logistics service specification: the logistics of specialized market is the main artery of the flow of textile and clothing products, and logistics service is the normal operation of the specialized market.
Strong support. The purpose of strengthening logistics services is to improve logistics efficiency, reduce logistics costs and achieve good logistics operation.
Enhance the market image. The contents of the service are carried out on the logistics mode and logistics service contents of the self logistics company and the third party logistics company.
Summarized and put forward the general service standard.
Information service specification: the information of professional market is an important channel for internal and external communication. Smooth information platform and service can be better.
To make the specialized market a resource platform for information. The service function of information includes internal and external information collection and release.
Form and management.
Human resources service specification: human resource encouragement standard applies to market and business operators.
"Weaving management, talent flow" and other aspects are specified in detail. In addition, "professional service market" training service standard, brand service standard.
Credit guarantee service standard, integrity guarantee service standard, quality inspection service standard, intellectual property protection service standard, promotion and communication.
Detailed provisions were made in terms of service standard, advertising service standard, convention and exhibition service standard, industrial and commercial financial supporting service standard "and so on. his
In the "intellectual property protection service specification", the professional market has sold "fake brand names", counterfeit counterfeit trademarks, and counterfeit other products in the past.
Strict regulations were made on the phenomenon of "products" and so on. At the same time, various regulations and policies were implemented to protect operators who own independent intellectual property rights.
Protection and support.
3, service evaluation system:
In order to ensure the quality of service and classify the service contents of professional market, we objectively evaluate service personnel and service enterprises.
It helps improve service. Service evaluation indicators include: service culture, service system, service system, product guarantee, and products.
Eight indicators such as flow distribution, customer complaints, customer management and service improvement.
In a word, the future professional market is not only the competition of scale, but also the competition of service quality.
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