Channel Manager Handles The Relationship With Distributors?

How does a channel (customer) manager manage distributors (customers)?

What are the contents of managing distributors (customers)?

What role do distributors (customers) play in channel management?

With my own work experience, I would like to make a more vivid explanation below, and make an exchange of experience with your marketing friends.

　　把經(jīng)銷(xiāo)商（客戶(hù)）當(dāng)成合作伙伴或家人 

Partners or family members, as the name suggests, are channel managers who treat dealers (customers) as partners or even family members.

Partners or family members, then, first of all, we should talk about solidarity, unite as one, and unite with the outside world, so as to make a common sense of the outside world and make the heart go all in one piece, so that the common saying goes well, tiger, father and son soldier, and go to a brotherhood; secondly, the manager of the channel (customer) should always pay attention to the dealership's business, and try to make him earn money or make him earn more money. This is the basis for the cooperation between the two sides, and is also the key to maintaining a solid relationship between the two sides. Since it is cooperation

　　把經(jīng)銷(xiāo)商（客戶(hù)）當(dāng)成女朋友或情人 

A girlfriend or lover means that a channel manager can sometimes treat a dealer (a client) as his girlfriend or lover, and learn how to talk with a dealer (customer).

How do you do it?

First of all, the development of dealers (customers) should take the spirit of pursuing their girlfriends, not afraid of hardship, not afraid of rejection, and never give up until they reach their goals; secondly, after the initial determination of their girlfriends relationship, the relationship is not very strong. After all, there is no legal constraint. Under the temptation of other countries or other pursuers, they may change their minds and invest in others' arms. If it is lovers, this probability is even higher. At this time, we must try to improve her loyalty to you.

How to improve loyalty?

First, you need to be attractive enough, whether it's personal appearance or your wealth. Second, learn to flirt. Girls usually like flirting boyfriend. Otherwise girls will think you are bored and will throw you away sooner or later.

Managing distributors (customers) is also the same reason. On the one hand, you have to ensure that the products or services you provide are more competitive than the products or services provided by other competitors. On the other hand, you should constantly encourage small businesses. That is to say, we should constantly promote sales channels to stimulate the nerves of dealers (customers) and let them feel that they often have a sweet taste with you. Finally, since we are talking about friends, it is inevitable that we will find it inappropriate to break up after a period of time.

Channel (customer) managers manage distributors (customers) as well, and it is unavoidable to split up with distributors (customers). Sometimes you feel that the dealer can not meet the company's requirements or frequent fouls are adjusted by you, sometimes because dealers change your mind and cause you to passively adjust. No matter what kind of circumstances, the managers of the channel (customers) should be normal.

　　把經(jīng)銷(xiāo)商（客戶(hù)）當(dāng)成學(xué)生或者部下 

　　渠道（客戶(hù)）經(jīng)理把經(jīng)銷(xiāo)商（客戶(hù)）當(dāng)成自己的學(xué)生或者部下，既然是你的學(xué)生和部下，則說(shuō)明一方面他們?cè)诤芏嗟胤讲蝗缒悖枰悴粩鄬?duì)其進(jìn)行教育和培訓(xùn)；另一方面他們對(duì)工作缺乏方向規(guī)劃，需要你來(lái)對(duì)他們的工作作出指引，具體來(lái)說(shuō)，首先，渠道（客戶(hù)）經(jīng)理要不斷對(duì)經(jīng)銷(xiāo)商（客戶(hù)）洗腦，讓他跟著你的思維走，還要學(xué)會(huì)給經(jīng)銷(xiāo)商畫(huà)餅，讓經(jīng)銷(xiāo)商能看到無(wú)限光明的前途；其次，要經(jīng)常給經(jīng)銷(xiāo)商提供培訓(xùn)，包括技術(shù)培訓(xùn)、營(yíng)銷(xiāo)和管理培訓(xùn)等等，以提高他們的工作效率和改善工作業(yè)績(jī)；再次，要給經(jīng)銷(xiāo)商（客戶(hù)）的工作作出指引，告訴他們應(yīng)該朝哪個(gè)方向努力，并協(xié)助他們制定具體的工作計(jì)劃；最后，既然把經(jīng)銷(xiāo)商（客戶(hù)）當(dāng)成學(xué)生或者部下，就要幫助關(guān)心和幫助他們的成長(zhǎng)，這種成長(zhǎng)包括管理能力的提升，公司規(guī)模的不斷壯大，生意不斷擴(kuò)張等等；　　

Regard dealers (customers) as bad guys.

To be friends, you must have a hand, and even if you are faced with a bad person who can make trouble at any time, you must be alert at all times.

In the same way, when managing a distributor (customer), a channel (customer) manager sometimes takes the spirit of "evil nature of human nature" to treat the distributor as a troublemakers at any time.

First of all, we should always prevent dealers (customers) from disrupting the rules of the game or even doing something harmful to the interests of the company. For example, we should always prevent some dealers from fighting price wars, prevent individual dealers from fleeing goods, and prevent individual dealers from providing false information to deceive the company's promotional expenses. Secondly, once a dealer (customer) violates the company's rules and regulations and disrupts the market, we must punish the dealer (customer) according to the relevant system, so as to make an example and never be soft. Finally, there is also a constant conflict between them. There is often a conflict of interest among distributors (customers). At this time, we need the channel (customer) manager as the intermediary to coordinate.

To sum up, the channel (customer) manager sometimes treats them as partners when dealing with distributors (customers). He should unite to speak honesty and friendship, and sometimes treat dealers (clients) as girlfriends. He should apply the experience of flirting with his girlfriend and his girlfriend to the development and management of dealers (customers). Sometimes, dealers (customers) should be treated as their students or subordinates, and they should be taught and guided regularly. Sometimes they should be regarded as troublemakers and always be on guard against bad deeds.

Therefore, a successful channel (customer) manager must be a master of "change face". When dealing with distributors (customers), he will change his or her face according to different circumstances or circumstances, so as to achieve his own different purposes.