• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Telephone Reception Etiquette

    2007/8/3 14:56:00 41349

    Telephone is a convenient tool for communication and communication between modern people.

    In the era of no telephone calls, it is very likely that we must go all the way to visit one another in order to speak one sentence.

    Now, you can contact your partner immediately by phone.

    In the field of business, telemarketing can improve the overall efficiency of the company.

    As the application of telephone is more and more extensive in business activities, it is very necessary for the company's relevant personnel to master some phone answering skills, such as keeping a warm and friendly attitude during the reception process, determining the purpose of the call, and confirming the identity of the caller.

    1. the left hand holds the receiver and the right hand takes the pen. The majority of the people use the right hand to pick up the telephone receiver. However, in the process of telephone communication with customers, it is often necessary to make necessary written records.

    When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers.

    In order to eliminate this undesirable phenomenon, we should advocate using the left hand to hold the receiver, write or manipulate the computer with the right hand, so that we can easily achieve the purpose of communicating with customers.

    2. ringing the phone rang two times after answering the phone. Inside the company, many employees offended customers by worrying about the improper handling method, thus causing the boss to blame. Therefore, many people regard the phone as a hot potato and have the emotion of not answering the phone as far as possible.

    In fact, the process of telephone communication with customers is also a process of training employees' abilities.

    It's not difficult to answer the phone if you develop good listening habits.

    Usually, the phone should be answered after two phone rings. If the ringing of the phone ringing on the three ring is still unanswered, customers will often think that the employee's mental state is not good enough.

    3. reported the name of the company or department. After receiving the call, the caller should first greet the other person and give the name of the company or department immediately. For example, "Hello, this is a certain company..."

    With the growth of age, many people will not be able to put their weight down. When they pick up the phone, they often ask, "Hey, who are they looking for? Why?"

    This is very impolite. We should pay attention to it and greet our customers with courtesy.

    4. determines the identity of the caller's surname, and then needs to confirm the identity of the caller.

    Telephone is the lifeblood of communication. Many large companies call through the front desk. If the listener does not ask the identity of the caller, it is difficult to answer the questions during the pfer process, which wastes valuable working hours.

    In the process of determining the identity of callers, we should pay special attention to giving each other friendly and easy-going greetings to avoid impatience.

    5. listen to the purpose of the call clearly and understand the purpose of the call, which is conducive to the proper handling of the call.

    The receiver of the telephone should find out the following questions: what is the purpose of this call?

    Could you give me a message?

    Is it necessary for the naming person to answer in person?

    Is it a general telemarketing or a telephone call?

    Every employee in the company should take the initiative and not be absent minded because it is not his phone.

    6. pay attention to the politeness and expressive politeness in communication. The politeness reflects the basic quality of a person, and the habit of forming polite words at any time can make customers feel relaxed and comfortable.

    Therefore, pay attention to the voice and expression when answering the phone.

    Pleasant voice and friendly manner will give customers the urge to come to the company in person.

    Do not expose your bad mood in the process of answering the phone, nor do you want to trample the company's golden signboard under your feet because of your voice.

    7. keep the correct posture. When you answer the phone, you should always maintain the correct posture.

    Under normal circumstances, when a person's body slightly sinks, when the Dan Tian is oppressed, it is easy to cause the sound of Dan Tian not to be emitted. Most people use the chest in speech, so it is easy to dry up. If using the sound of Dan Tian, not only can make the voice have magnetism, but also will not hurt the throat.

    Therefore, keep sitting posture, especially not on the edge of the table, so that the voice can be natural, fluent and pleasant.

    Besides, keeping a smiling face can also make your customers feel your joy.

    8. repeats the key points of the call. Don't forget to repeat the key points of the call before you answer the phone, so as to prevent misunderstandings caused by recording errors or deviations, and make the whole work more efficient.

    For example, information on meeting time, location, telephone number, area number and so on should be checked, proofread and avoided as far as possible.

    9. last thank you for the last thank you is also the basic etiquette.

    Customers must be guests and guests should be respected. They should not be ignored because they are not directly facing the customers.

    In fact, customers are the company's parents. The growth and profitability of the company are closely related to the customers' dealings.

    Therefore, employees should be grateful to their customers and thank them.

    Whether it's manufacturing or service industries, we should keep in mind that customers should take the first place in the process of making phone calls and answering phones.

    Because once you hang up the phone, the other person will hear "click" sound, which will make the customer feel uncomfortable.

    Therefore, when the phone is about to end, it is polite to ask the customer to take the line first, when the whole telephone is successfully concluded.

    • Related reading

    The Taboo Of Smiling During Reception

    Telephone answering
    |
    2007/8/3 14:54:00
    41275
    Read the next article

    Telephone Reception Etiquette

    Telephone is a convenient tool for communication and communication between modern people. In the era of no telephone calls, it is very likely that we must go all the way to visit one another in order to speak one sentence. Now, you can contact your partner immediately by phone. In the field of business, telemarketing can improve the overall efficiency of the company. Because the application of telephone is more and more extensive in business activities, it is very necessary for the relevant pers

    主站蜘蛛池模板: 成人性生交大片免费看好| freexxxx性女hd性中国| 4ayy私人影院| 精品一区二区三区水蜜桃| 成人欧美一区二区三区视频| 国产V亚洲V天堂无码久久久| 九九视频在线观看视频23| 99re热这里只有精品视频| 精品日产一区二区三区| 日本高清乱理伦片| 国产熟睡乱子伦视频在线播放| 亚洲视屏在线观看| 一区二区高清视频在线观看| 精品无码一区二区三区 | 公啊灬啊灬啊灬快灬深用| 一级特黄aaa大片| 色三级大全高清视频在线观看| 日韩视频第二页| 国产区精品一区二区不卡中文 | 翁房中春意浓王易婉艳 | 色橹橹欧美在线观看视频高清| 日韩精品久久一区二区三区| 国产精品久久久久久搜索| 亚洲AV无码专区国产不乱码| 福利所第一导航| 日韩在线视频免费观看| 国产亚洲精品拍拍拍拍拍| 久久精品免费一区二区喷潮| 午夜免费1000部| 欧美亚洲另类视频| 国产精品揄拍100视频| 亚洲欧美久久一区二区| 91麻豆最新在线人成免费观看| 深夜a级毛片免费视频| 夜夜橹橹网站夜夜橹橹| 人体大胆做受免费视频| heyzo加勒比高清国产精品| 欧美精品久久天天躁| 国产精品电影在线| 亚洲国产欧美在线人成北岛玲| 7m精品福利视频导航|