Operation Procedures Of "12351" National Union Workers' Rights Protection Hotline

1 key Beijing Federation of trade unions

2 keys to understand the scope of acceptance

3 key query address

4 key consultation policy on Labor Law

0 key to staff conversation

Staff consultation on labor laws, regulations and policies;

The workers need help to help and solve their life problems.

The employee's accusation and appeal against his own lawful rights and interests;

Staff reports on emergency and major safety incidents;

Other issues related to the legitimate rights and interests of workers.

Address of the all China Federation of trade unions: 10 Fuxing Gate Street, Beijing, zip code: 100865

Labor contract and collective contract are subject to 1 keys.

Working time and rest and vacation are pressed by 2 keys.

Labor cost is 3 keys.

Labor safety and hygiene according to the 4 key

Special protection for female workers and underage workers is pressed by 5 key.

Social insurance and social welfare are based on 6 keys.

Labor disputes are subject to 7 keys.

Return to press key.

After the call is received, the name, work unit, home address and telephone number, the main problems and requirements that are reflected will be manually registered, and then classified according to the questions, directly answered or pferred.

1, pfer to the relevant provincial and Municipal Federation of trade unions;

(1) provincial Trade Unions conduct direct investigation and solve problems;

(2) trade unions at the municipal level and municipal level shall conduct investigation and solve problems;

Third, coordinate with relevant departments of local governments to investigate and solve problems.

2, pfer to the relevant member units (including all functional departments and industrial unions).

3, we must call for instructions - after the leadership is read, it will be pferred.

4, the situation is reflected - to inform the Provincial Federation of trade unions on an irregular basis.

5, consultation and reply.

6, pfer mode:

E-mail is sent via the Internet.

The employee calls automatically generate telephone records and pfer orders to the Provincial Federation of trade unions' "12351" e-mail boxes.

(2) sending telephone records to the Provincial Federation of trade unions by fax.

(3) telephone directly to the Provincial Federation of trade unions to reflect the situation.

We should do a good job of tracking the incoming calls of the concerned employees.

In particular, the staff repeatedly call the situation is true, but there is no result of delay, we must urge relevant departments to help solve.

For major or leading issues, register and strengthen supervision and supervision.

The results were completed within two months from the date of acceptance by the Provincial Federation of trade unions and the member units.

1. Input conditions;

2, check the records;

3, print records.

The statistics of hotline are divided into five major categories (consultation and suggestion, help seeking, complaint, class, other major accidents), including 25 items, among which the labor contract is counted according to the nature of 7 enterprises.

System settings must specify the problem categories and handle opinions for each incoming call, so as to analyze the statistical information.

1, daily registration form;

2, monthly classification statistics;

3, quarterly classification statistics - Summary of the current level reports;

4. Annual classification statistics.

5, regional population statistics;

6, subregional classification statistics.