Courtesy And Courtesy Must Be Courteous, Thoughtful And Reasonable.

Document etiquette involves all walks of life etiquette norms, is an essential part of professional communication.

In a specified time, timely and accurate courtesy documents can show the good demeanor of individuals and enterprises.

Document etiquette also includes general letter etiquette, for individuals, this reflects its basic cultural quality.

Therefore, no matter what occupation, we should understand the document etiquette, and be polite, courteous and courteous on paper.

Professional documents are accurate and accurate.

Document etiquette includes a wide range. In the process of work, units and units, individuals and individuals, individuals and units may form certain letter relations, such as invitations, faxes and so on. When writing, they should strive to express the etiquette requirements accurately and appropriately, and write the documents properly and correctly according to different timing and objects.

Sometimes, we can write some specific contents according to the specific circumstances, so as to make the etiquette documents achieve better results.

The time, place and other relevant information involved in the documents should be checked and verified.

Etiquette documents should not be regarded as "occasional articles". They should be copied in a ready-made format.

Universal expression of politeness

There are a wide range of professional documents, including congratulatory letters, congratulatory telegrams, thank-you letters, thank-you telegrams and thank-you announcements, invitations, invitations and replicas; letters of credentials, credentials, authorization certificates, letters of appointment, etc.

It should be noted that the professional etiquette documents should pay attention to the names and names in the characters, and should be used in the first time.

For example, the names of foreign countries in the language, such as those used for short, can be used for formal abbreviation.

In some special countries, the abbreviation is not allowed.

The full name of the unit name should also be used for the first time.

The full name and title of the other party should be used.

Respect for titles

In a document, the address of the other party's position, title and status in the society is called the public office.

Such as chairman, prime minister, minister, director, principal, director, manager, director, President, secretary general, director, etc.

If the recipient has two or more positions (or titles) or even holds several positions at the same time, he needs to choose an appropriate form of address.

The principle of choice is to closely associate the content of the letter with the position of the receiver.

If the trustee is a former letter mailing teacher, and now he is the director, and the letter of the sender is mainly about the friendship between the teachers and the students, then the name of this letter should be expressed as the relationship between teachers and students.

Courtesy reflects respect and modesty.

With the rapid development of science and technology, interpersonal communication becomes more and more fast.

But the more so, letters in modern life appear more courteous and thoughtful, personal letters are reflected in respect for each other.

The ancients once expressed the virtue of "self respect and respect" in letters.

Professor Peng Lin, a professor of history at Tsinghua University, mentioned the letter's honorific title is to show respect to the other. In general, he used the ancient Duke, "Jun", "Gong" and so on, to add words to the title, or to call characters and numbers.

Like the word "madam", it is used to refer to the wife or the wife of the other person. It also includes the meaning of respect, but it is inappropriate to call your wife for my wife.

In ancient times, the principle of "self respect and respect" was expressed in the letter as a modest name for others.

Letter etiquette is more of a ceremonial norm, but it reflects the traditional virtues of the Chinese nation that respects humility for thousands of years.

There is less and less chance for modern people to write letters. Most people are accustomed to using e-mail, but in fact, some basic principles, such as the structure of letters, honorific expressions, etc., should still be the same as traditional letters.

Etiquette:

E-mail writing etiquette

(1) be careful to write every word and sentence in e mail.

Because the law now stipulates that e-mail can also be used as legal evidence.

So be careful when sending E - mail. If it is bad for the company, never write such quotations.

You must be careful when sending mail.

(2) email messages should not be too long.

This will not attract the attention of others, nor will anyone else be interested in watching it.

(3) do not list each other's addresses at the end of the email.

Because the other person knows his address and does not need to write, but it will make the other party feel bad.

(4) sending additional documents should consider whether the other party can read the document.

It gives people a sense of care and consideration and makes people aware of the importance of this document.

Fax receiving and sending etiquette

(1) when you need to send or receive faxes, if you need an artificial call, you can clearly say "hello" when you answer the phone, then report your company name and department name.

Communicate with a warm, clear accent and slow speaking.

Telephone language should be accurate, concise and appropriate.

The tone should be moderate and the attitude to speak should be natural.

(2) when sending facsimile, the relevant information should be carefully checked. The fax should include contact information, date and page number. The full name of the receiver should be written as far as possible.