23 Criteria For Answering Telephone Calls

(door-to-door customers)

(1) when the other party calls, if you need to take time to check the information, you'd better hang up the phone and call later.

(2) when asked questions such as "how much time do you need", the answer should be longer than the scheduled time.

(3) the telephone which is unable to be responsible should be handed over to the client promptly.

(4) when you don't understand the other side's questions, you can recite the contents of the phone and record them and seek help from the supervisor.

(5) when the other party is dissatisfied and complaining, it is best to listen to each other sincerely.

The six step is to solve the problem.

1, opening remarks

2, ask questions to get information.

3. Listen, respond and think.

4. Propose other options

5. Reach agreement

6, finalize

(6) in response to frequent calls, the answers within the company should be unified.

(7) the problem of the caller is not directly related to the company, but should also be answered in detail.

(8) even if others call the wrong number, they should be treated kindly.

(9) when you know that the other person is making a long-distance call, you should kindly ask, "do you need me to dial it?"

(10) prepare the company location map in advance so that the company can be asked to inquire about the address of the company at any time.

(11) we know in advance how many kinds of vehicles there are.

(12) priority should be given to visitors when giving priority to telephone calls or giving priority to visitors.

(13) when visitors come to visit, they should first ask the other party for permission and hang up the phone.

(14) when the phone is pmitted through an external line, remember to say "wait long" to the other person.

(15) pick up the receiver and breathe deeply before you begin to speak.

(16) don't pick up the receiver immediately when chatting with your colleagues.

(17) don't laugh or talk loudly when people on the phone do not leave.

(18) even if it is not your own phone, we should actively respond to it.