Would You Like To Say Hello First?

      Small survey

Is your first sentence "hello" when you answer the phone?

Yes, 60%

No: 40%

What if the party makes the wrong call two times in a row?

1, polite answer, help the other party to find the correct number as far as possible: 40%

2, say the wrong number, then hang up: 40%

3, rebuke the other side: 20%

Reporter analysis

Almost all of the respondents who answered the phone first said "hello" expressed the same reason: it is a courtesy and respect for others. People who choose not to say hello are generally used to say "hello". They also have their own reasons: it is too troublesome or too serious to say "hello". In fact, hello is only one word more than "hello", but it feels so bad when it comes to answering the phone. It is not accustomed to "Politeness" itself. It is the real mentality of some people who do not want to say hello.

It is worth noting that among the respondents, those engaged in the service industry said that the proportion of "hello" was very high, reaching over 90%. Many students, civil servants and company staff are more accustomed to say hello when they answer the phone.

Most people will have similar experiences about making the wrong call. If the other person made the wrong call for the first time, he believed that most people would be calm and courteous, but if the other party made the wrong two times in a row, the mood would be totally different. Only 40% can maintain grace and courteous response. A few people (20%) choose to blame each other. Everyone who knows who is polite and who is rude does not need to say much. Everyone knows how to behave well in details of life and work. Xu Chun

      Expert comment

The number of people who can call "hello" first can reach 60%. This figure is on the high side. It may be related to the largest proportion of respondents in the "window" industry. Many of my daily contacts are accustomed to say "hello" and feel that saying hello is more sour and pretend to be more serious. It means that most people are not accustomed to it. What you are not accustomed to is pretty good, because no one will resist others' respect for themselves, and calling to say hello first, whether public or private, will bring each other a sense of respect and good feeling, and it is also a good accomplishment.

About the result of the wrong call, 40% of the people will be polite, and some of them will have some "water". If you receive a wrong call and you make a wrong call, most of you will be more irritable than others.

From the wrong dial side, pay attention to making sure that you call the strangers before you call them. Anyway, the wrong phone call is a kind of interruption to others, so be sure to say "sorry" to the other person.

Can the person answering the phone exchange thoughts, forgive and forgive each other's mistakes, and give the necessary warm help. We talk about civility and etiquette, and talk about social ethics. In fact, it is to encourage everyone to bring the society and bring positive emotions and actions to others, so that everyone can feel warm and kind. With a stiff attitude towards the wrong callers and even rebuking the other side, they will only produce negative and negative emotions, no one will be happy.

Editor in chief: Xu Qiyun