• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Telephone Answering Skills

    2009/3/21 17:33:00 42035

         

    Telephone

    It is a convenient tool for communication and communication between modern people.

    In the era of no telephone calls, it is very likely that we must go all the way to visit one another in order to speak one sentence.

    Now, you can contact your partner immediately by phone.

    In the field of business, telemarketing can improve the overall efficiency of the company.



    As the application of telephone is more and more extensive in business activities, it is very necessary for the relevant personnel of the company to master some phone answering skills, such as keeping a warm and friendly attitude during the reception, determining the purpose of the call, and confirming the identity of the caller.




     

    1. the left hand holds the receiver and the right hand takes the pen.



    Most people use the right hand to pick up the telephone receiver, but in the process of telephone communication with customers, they often need to make necessary written records.

    When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers.



    In order to eliminate this unhealthy phenomenon, we should advocate using the left hand to hold the receiver, write or manipulate the computer with the right hand, so that we can easily achieve the purpose of communicating with customers.



     

    2. the phone rings after two calls.



    In the company, many employees offend customers by worrying about the way of dealing with them, thus causing the boss to blame. Therefore, many people regard the phone as a hot potato and have the emotion of not answering the phone if they can not answer the phone.

    In fact, the process of telephone communication with customers is also a process of training employees' abilities.

    It's not difficult to answer the phone if you develop good listening habits.

    Usually, the phone should be answered after two phone rings. If the ringing of the phone ringing on the three ring is still unanswered, customers will often think that the employee's mental state is not good enough.



     

    3. name of company or department.



    After the call is switched on, the caller should first greet the other person and give the name of the company or department immediately. For example, "Hello, this is a certain company..."

    With the growth of age, many people will not be able to put their weight down. When they pick up the phone, they often ask, "Hey, who are they looking for? Why?"

    This is very impolite. We should pay attention to it and greet our customers with courtesy.



     

    4. confirm the identity of the caller.



    Next, we need to determine the identity of the caller.

    Telephone is the lifeblood of communication. Many large companies call through the front desk. If the listener does not ask the identity of the caller, it is difficult to answer the questions during the pfer process, which wastes valuable working hours.

    In the process of determining the identity of callers, we should pay special attention to giving each other friendly and easy-going greetings to avoid impatience.



     

    5. listen to the call clearly.



    Understanding the purpose of the call is conducive to the proper handling of the call.

    The receiver of the telephone should find out the following questions: what is the purpose of this call?

    Could you give me a message?

    Is it necessary for the naming person to answer in person?

    Is it a general telemarketing or a telephone call?

    Every employee in the company should take the initiative and not be absent minded because it is not his phone.



     

    6. pay attention to voice and expression.



    The politeness reflected in communication can best reflect one's basic qualities, and the habit of forming polite words at any time can make customers feel relaxed and comfortable.

    Therefore, pay attention to the voice and expression when answering the phone.

    Pleasant voice and friendly manner will give customers the urge to come to the company in person.

    Do not expose your bad mood in the process of answering the phone, nor do you want to trample the company's golden signboard under your feet because of your voice.




     

    7. maintain correct posture.



    The correct posture should always be maintained when answering the phone.

    Under normal circumstances, when a person's body slightly sinks, when the Dan Tian is oppressed, it is easy to cause the sound of Dan Tian not to be emitted. Most people use the chest in speech, so it is easy to dry up. If using the sound of Dan Tian, not only can make the voice have magnetism, but also will not hurt the throat.

    Therefore, keep sitting posture, especially not on the edge of the table, so that the voice can be natural, fluent and pleasant.

    Besides, keeping a smiling face can also make your customers feel your joy.



     

    8. repeat the key points of the call.



    Before answering the phone, do not forget to repeat the key points of the call, prevent misunderstandings caused by recording errors or deviations, and make the whole work more efficient.

    For example, information on meeting time, location, telephone number, area number and so on should be checked, proofread and avoided as far as possible.



     

    9. last thank you.



    The last word of thanks is also a basic etiquette.

    Customers must be guests and guests should be respected. They should not be ignored because they are not directly facing the customers.

    In fact, customers are the company's parents. The growth and profitability of the company are closely related to the customers' dealings.

    Therefore, employees should be grateful to their customers and thank them.




     

    10. let

    Customer

    Take-up line



    Whether it's manufacturing or service industries, we should keep in mind that customers should take the first place in the process of making phone calls and answering telephone calls.

    Because once you hang up the phone, the other person will hear "click" sound, which will make the customer feel uncomfortable.

    Therefore, when the phone is about to end, it is polite to ask the customer to take the line first, then the whole telephone will be successfully concluded.

     

     

    • Related reading

    Personal Charm In Telephone Voice

    Telephone answering
    |
    2009/1/7 16:54:00
    41947

    Principles Of Business Phone Answering

    Telephone answering
    |
    2009/1/7 16:49:00
    41942

    A Little Trick To Teach You To Answer The Phone.

    Telephone answering
    |
    2008/12/15 15:20:00
    41907

    English In The Workplace

    Telephone answering
    |
    2008/12/15 15:13:00
    41911

    How To Improve The Efficiency Of Telephone Answering

    Telephone answering
    |
    2008/12/15 15:09:00
    41942
    Read the next article

    Receptionist Skills

    When it comes to customer reception, our designers have many experiences, which have successes and failures. Summing up experience is of great practical significance for improving our negotiating ability. The success of a receptionist is directly related to the performance of the designer. Therefore, to grasp the sophisticated reception skills quickly is the key to improve the performance of designers. The so-called reception skills, in fact, is through in-depth understanding of the consumer'

    主站蜘蛛池模板: 朝鲜女人大白屁股ASS孕交| 欧美成人18性| 特级aaaaaaaaa毛片免费视频| 尤物久久99热国产综合| 国产60部真实乱| 中文天堂最新版www| 一区二区三区杨幂在线观看| 美女视频黄.免费网址| 成人做受120视频试看| 午夜亚洲国产精品福利| 一个人免费观看视频在线中文 | 无码人妻一区二区三区免费看| 国产在线乱子伦一区二区| 久久亚洲国产精品五月天婷| 青娱乐在线免费视频| 欧美成人猛男性色生活| 国产精品成人va在线观看| 亚洲入口无毒网址你懂的| 五月天丁香久久| 日韩一区二紧身裤| 国产ts在线播放| 一级黄色大片网站| 狠狠色综合网站久久久久久久高清| 天堂久久久久va久久久久| 亚洲欧美另类自拍| 33333在线亚洲| 日本牲交大片免费观看| 国产AV天堂无码一区二区三区| 一级做a爰片欧美一区| 特级精品毛片免费观看| 国产精品成人久久久久久久| 亚洲av午夜成人片| 色欲AV无码一区二区三区| 岳又湿又紧粗又长进去好舒服 | 色综合综合色综合色综合| 成人99国产精品| 亚洲综合亚洲国产尤物| 色香蕉在线观看| 无码人妻H动漫中文字幕| 免费一级毛片在线观看| 182tv午夜线路一线路二|