• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Principles Of Business Phone Answering

    2009/1/7 16:49:00 41941

      

    Answer the phone

    We should use Putonghua, speak with uniform speed, clear pronunciation, mild tone and moderate volume.

         

    Telephone

    You must pick up the phone in the 3 ring, and greet it on your own initiative: Hello!

    Customer service center * * *.

    What's your problem, please?

    For service calls, records should be kept according to the specifications.

    For a problem that can not be solved on the spot, give the customer a reply with the exact time.

    And to give customers a processing plan within that time.

    Answering telephone calls should keep a calm state of mind, listen more and speak less.

    Avoid showing your emotions to customers.

    Avoid entangling past displeasure with customers.

    Avoid presentation of internal operation details to customers.

    A sincere apology should be given to the inconvenience and dissatisfaction caused by the quality problems of our work or products.

    At the same time, records should be carefully recorded and reflected step by step according to the prescribed procedures.

    Editor: vivi

     

     

    • Related reading

    A Little Trick To Teach You To Answer The Phone.

    Telephone answering
    |
    2008/12/15 15:20:00
    41907

    English In The Workplace

    Telephone answering
    |
    2008/12/15 15:13:00
    41910

    How To Improve The Efficiency Of Telephone Answering

    Telephone answering
    |
    2008/12/15 15:09:00
    41942

    The Key Points And Taboo Of Receiving Customer Calls

    Telephone answering
    |
    2008/11/19 14:02:00
    41885

    Don'T Mess Up Your Ringtones In Business.

    Telephone answering
    |
    2008/11/19 13:59:00
    41928
    Read the next article

    Personal Charm In Telephone Voice

    Your relationship with users starts at the very moment you answered the phone. The degree of communication you need to adopt and the degree of user satisfaction and desires determine whether the user will accept and identify the company's products / services, decide whether he will cooperate with you again, and most importantly, his satisfaction and loyalty to the company. Voice quality includes high bass, rhythm, volume, intonation and cadence. Intonation is like drawing, which directly aff

    主站蜘蛛池模板: 天天看片天天操| 精品乱人伦一区二区三区| 杨钰莹欲乱小说| 国产精品91视频| 亚洲av人无码综合在线观看| 7777久久亚洲中文字幕蜜桃| 欧美色欧美亚洲高清在线观看| 在线免费观看国产视频| 亚洲第一综合天堂另类专| 99国产欧美久久久精品| 永久中文字幕免费视频网站| 国产高清一级毛片在线不卡| 亚洲成a人片在线观看久| 18日本xxxxxxxxx视频| 韩国三级黄色片| 日本强伦姧人妻一区二区| 国产亚洲精品精品国产亚洲综合| 亚洲国产欧美另类va在线观看| 182tv午夜线路一线路二| 欧美亚洲人成网站在线观看| 国产极品视觉盛宴| 久久国产精品只做精品| 色吊丝最新网站| 妈妈的朋友在8完整有限中字5| 伊人久久大香线蕉亚洲五月天| 中文字幕人成乱码熟女| 精品午夜福利1000在线观看| 天天狠天天透天干天天怕∴| 亚洲欧美日韩综合一区| 色偷偷8888欧美精品久久| 日韩毛片免费在线观看| 国产公开免费人成视频| 不卡av电影在线| 狂野欧美激情性xxxx| 国产精品视频免费播放| 久草电影在线观看| 羞羞视频网站免费入口| 大陆三级午夜理伦三级三| 亚洲人成无码网站久久99热国产| 麻豆亚洲AV成人无码久久精品| 日产欧产va高清|