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A Little Trick To Teach You To Answer The Phone.

2008/12/15 15:20:00 41910

When you call someone else, you should adjust your thinking.

Well, when you are

Telephone

When the bell rings, you should concentrate your energy as soon as possible and temporarily put aside what you are doing, so that your brain can clearly process the information brought by the phone.

Business affairs

。

Of course, the above process should be completed at once. If you let the phone ring too long and the other party will hang up, you will lose the chance to get information or business.

The following are your points.

Answer the phone

Skills that can be used for reference and reference are:

1、隨時(shí)記錄　　　　　

Keep paper and pencils on hand and record all the information you hear at any time.

If you are not prepared, you have to ask the other person to repeat. This will make the other person feel absent-minded and not listen to him carefully.

2、自報(bào)家門(mén)　　　　　　

One pick up

Telephone

You should clearly say your full name, sometimes it is necessary to say the name of your unit.

Similarly, once the other person has given his name, you can

Conversation

Call the other person's name from time to time.

3、轉(zhuǎn)入正題　　　　　　

When you answer the phone, don't delay your time, but respond immediately.

A good opening may be: "what do you need me to do?"

When you feel that the other person is trying to procrastinate, you should immediately say, "unfortunately!

I was about to attend a conference and had to arrive in the meeting in 5 minutes.

This will prevent you from talking about unnecessary trifles and speeding up.

Business conversation

Progress.

4、避免將電話轉(zhuǎn)給他人　　　　　　

Handle your phone as far as you can. You can only pfer it to others if you have to.

At this point, you should explain the reason to the other person and ask for forgiveness.

For example, you can say, "Mr. Brown will take care of this matter. Will you talk to him?"

Before making such a decision, you should make sure that the place is willing to pfer the call to others.

For example, you can say, "for this matter, we will send someone to contact you soon."

5, avoid

Telephone

The suspension time is too long.

If you have to stop the phone while checking the phone and check some information, you should act quickly.

You can also say to the other person politely, "would you wait a moment or I'll call you later?"

When you wait for the other person, you can press the wait button.

If your phone does not have a waiting key, put the microphone on the table gently.

If the time of data access is longer than you expect, you can pick up the phone every minute to explain your progress to the other person.

For example, you can say, "Mr. John, I have almost finished looking for you, please wait a moment."

When you look up and pick up the phone again, you can say, "sorry to have kept you waiting," to attract the attention of the other party.

For people who answer the phone, it is acceptable for them to wait for a moment while politely asking them to wait for information.

If someone calls when you are talking, you can choose the right words to let your caller wait.

Then pick up another phone and say, "can you wait a moment?

I'm answering a phone call. "

If the person on the phone just has some small things, he can refuse immediately, and then turn to the first phone immediately, and this person will also realize that you are busy and speed up your discussion.

Editor: vivi