Telephone Efficiency Manual

In order to save telephone time and achieve good communication results, before and during telephone calls, we need to carefully consider the contents of the call, so as to be "prepared beforehand, concisely and simply enough."

1. preparation in advance

Before making a call, we should be well prepared.

It is better to sort out the names of the other person's name, telephone number, key points and so on.

This can effectively avoid the occurrence of problems such as "now thinking, lack of organization, forgetful" and so on, and receive good call effect.

2. brief and concise

The content of the call must be brief and concise.

When talking, the most taboo is hesitation, ambiguity, and rambling.

After a brief greeting, we should go straight to the theme, and stop talking empty talk, nonsense, no words and short talk.

3. enough is enough.

Once the message to be conveyed is finished, the call should be terminated decisively.

According to telephone etiquette, the person who telephones should terminate the call.

Therefore, do not stop talking about it, and repeat it again and again.

Otherwise, it will make people feel dragged down and lack of accomplishment.