How Can An Assistant Deal With An Unexpected Guest?

As an assistant, you will inevitably encounter uninvited guests, which will always affect your work.

How can we deal effectively with uninvited guests to show our courtesy and not to affect our work?

Unexpected guests may be customers and colleagues.

We should take different measures according to their status.

The first is the superior or client of the leadership.

They should be warmly invited to sit in the reception room, and pour them a cup of tea. You can say, "wait a minute, I'll see if they are there," and tell the leaders immediately, and then receive and arrange according to the instructions of the leaders.

Two, leaders and relatives.

Ask them to take a seat in the reception room, and notify the leaders immediately, and then receive them according to the instructions of the leaders.

The three is the internal management of the company.

If they want to see the leaders in urgent matters, you should never take any notice at this time. The horses should inform them immediately, so as not to miss things.

The four is salesmen.

We may encounter most of this kind of personnel.

At this point, you have to wait for them first, then call the relevant departments.

If relevant departments are interested or have prior engagement, they should be guided.

If those salesmen insist on seeing leaders, there are two possibilities.

First, there is a definite agreement with the leader. Two, it is never agreed, but he thinks that seeing the leader may be more beneficial to his sales promotion than to consider whether he has delayed the work of others.

At this time, there is no need to make a black face, and can gently leave them with materials, and look back at them.

If leaders are interested, they will contact them in time.

The five is customers.

Some customers' visiting problems are very simple. They can be solved without any leadership.

So, as an assistant, you have to show the instinct of "sharing leadership" at this time.

You can introduce them to the relevant departments or relevant personnel.

You should contact him first, then point out the name and location of the Department.

If it's not easy to find, it's better to lead the guests.

The six is the other uninvited guests.

In this case, you must first ask the other party to report the name, unit and purpose of the visit, then ask the leader to decide whether to meet or not.

It can be seen that the basic way to deal with uninvited guests is to "ask for advice" and not to make a good opinion. It is unnecessary to offend the big client of the company or offend the leader's personal relationship.