Tourists Queuing Up In Saudi Pavilion To Miss The Departure Time And Claim Compensation From Travel Agencies.

A tour group of 41 people went to visit World Expo, and only 31 people came back on the way.

On these two days, Li Yiting, a tour guide of Ling'an new century travel agency, has suffered the biggest crisis since his job.

The other 10 members of the tour group returned to Ling'an because of the twists and turns in the Lingering Garden.

Yesterday, 5 tourists from 10 people complained to Li Yiting's travel agency.

Guide:

10 tourists were not punctually assembled.

"Our group is a group of individual guests. It was scheduled to return at Expo Park at 5 in the evening, and at the time of 5 o'clock, there were 10 people still missing.

In the condemnation of the guests, the car waited until 5:30.

At this time, the guests on the bus had exhausted their patience and started to make a scene.

I couldn't resist the pressure from 31 mouths, so I started.

Li Yiting wrote in his diary.

Li Yiting recalled that in June 12th, she took 41 Ling'an local tourists to Expo Park, lived in Shanghai for 1 days, and returned to 5 in the evening of June 13th.

This time has been recognized by all tourists in advance.

However, on the evening of 13, at 5 o'clock, 10 people did not appear.

"I called to ask that these guests had already been in front of the Saudi Arabian Pavilion for 7 hours, and that they still had 1 hours to go."

Such reasons obviously can not convince other tourists. At that time, there were two middle school candidates on the bus.

Seeing that Li Yiting did not leave the train order, the guests complained to the travel agencies on the phone.

Half an hour later, Li Yiting had to announce the departure.

On the way back, except for the two guests (the two were friends who were staying in the tourist area), all the other guests signed their names, which proved that the decision of the departure was made after the whole vehicle was consulted.

At 6:10, the bus stopped for a while in Xhenzhuang, hoping that the 10 tourists could catch up.

However, the blame of the other tourists could not be maintained, and the bus was back on the road 10 minutes later.

"When we arrived at the Jiaxing service area at 7:30, we heard that the 5 tourists had just left the garden."

Li Yiting said.

Finally, 5 of the 10 people returned from the vehicles of other travel agencies in Ling'an, and the other 5 returned to Hangzhou on their own.

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Outlet manager:

Unable to accept complaint conditions

Li Yiting worried about the whole night, even though there was a guest's signature, though the guest had violated the agreement, she still felt that something would happen on the second day.

Sure enough, the second day travel agency received 5 complaints from the stranded tourists, demanding compensation of 200 yuan per person.

The other 5 tourists apologized to the tour guide Xiao Li Dao when they went to the travel agency to pick up their clothes that evening.

In the face of complaints, not only Li Yiting felt very aggrieved, but even the outlet manager Xu Qiufang felt a bit wrong.

"At 5 o'clock, Xiao Li told me the situation, and I hurried the tourists through the phone again and again in the rear, and let Xiao Li wait for another 30 minutes.

At that time, some tourists did not answer the phone, some shut down, and some repeatedly stressed that they wanted to come back. "

After determining that the stranded tourists could not catch up with their buses, Xu Qiufang contacted the other Ling'an vehicles urgently, so that 5 of the stranded tourists returned to Ling'an with their cars.

There were only 5 tourists left, but they couldn't get in touch with each other. Finally, she had to send the traffic route information from Shanghai to Ling'an by SMS.

"All the procedures of travel agencies are based on contracts. There is nothing wrong with them. We can not accept their terms."

Xu Qiufang said.

Other travel agencies:

Similar cases rarely occur.

Su Xiaohua, one of the 5 complainants, had been consulting with the travel agency. She did not want to say more. He said, "playing for a long time, not coming back to Shanghai with the 5 o'clock car.

We returned to Ling'an very late.

She said that if she failed to negotiate, she would complain to the local tourism department.

Hangzhou travel world travel agency said that the Expo short distance travel every day, but never encountered a similar situation, "specify the time must be on time, the tour guide will often remind tourists, tourists will also master their time, in principle, did not gather in time, come back on their own."

Hangzhou beauty travel travel agency also said that rarely encountered such tourists, most of the visitors to the Expo are more punctual, even if not collected on time, the time is also very short.

If a tourist insists on queuing, he will take the initiative to ask for his own return instead of returning to the car.