How Do Operators Trust Consumers?

2010/7/13 9:42:00 31

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July 13th, Ms. Guo Shishi bought shoes for her purchase

quality

Too bad, then found the operator to discuss, do not want the operator to blame Ms. Guo "walking posture problem."

On the afternoon of July 6th, Ms. Guo bought a pair of shoes at a shoe store in Shishi agricultural trade road, which cost 40 yuan.

Wedges

。

After the shoes were bought home, Guo wore only one day, and the soles broke.

Guo immediately found the operator asking for a return.

The operator thinks that the sole breaks because of the problem of the walking posture of the customer, and there is no problem in the quality of the shoes.

Return goods

。

Ms. Guo had to complain to the industry and Commerce Department.

After the mediation, the shopkeeper admitted the mistake and agreed to return it.

Coincidentally, Ms. Cai, who lives in Wangfujing, bought 334 pairs of "FBL" white shoes in the three floor women's shoes area of Wangfujing department, which spent 334 yuan on Saturday.

So Ms. Cai came to the Wangfujing department store "Saturday" counter with her new shoes on line, and the salesmen saw it.

shoes

After that, during the "three package" period, leather shoes opening is a normal phenomenon.

quality

The problem can only be repaired by the shoemaker.

Such a situation is staged every day, when consumers can buy products that are reassuring, and when such incidents will not happen again, give consumers a reassuring world.