When Can Consumers Use Products That They Trust?

Miss Yang, a careless customer, bought a pair from the merchant. Special shoes When I got home, I found two shoes. Code number Inconsistent and unable to wear, go to the merchant to replace it. refuse 。 Fortunately, with the help of the industry and Commerce Department, the dispute arising from the carelessness of both sides was successfully resolved.

Recently, Miss Yang was wearing clothes at Xiashan south station. Wholesale market C building a shoe store spent 40 yuan to buy a pair of special shoes. But because the shop stipulates that the special shoes can not be tried on and the shoe code is altered, Miss Yang did not find that the pair of special shoes was wrong in the purchase (one shoe was 38 yards, the other one was 39 yards).

On the second day, when Miss Yang came out to wear it, she found that the length of the two shoes was different. She suspected that the shop keeper had given the wrong shoe code, so he went to the store and asked for the same shoe.

The shopkeeper bought a special shoe with Miss Yang and refused to exchange it with him on the spot. Code shoes 。 Miss Yang had no choice but to come to Xiashan South Station Industrial and commercial complaints to resolve.

After receiving complaints from the industrial and commercial bureau of the south station, they immediately dispatched the consumer rights protection staff to the shoe store to investigate and verify with Miss Yang, and found that the situation was basically true.

Industrial and commercial consumer protection workers criticized the owner of the shoe store. education It explains the relevant laws and regulations that should be observed in law-abiding business. Operators should follow the principle of honesty and credit, although they should be accords with quality requirements as special shoes.

The shoe store owner finally realized his mistake and changed the same shoes to miss yang, and apologized in person.

Such a thing happens every day. The poorest thing is that consumers spend money and get angry again, when consumers and sellers. theory At the same time, the seller not only does not admit mistakes, but also accuses consumers in a righteous manner. Next time, who will come to buy you? Integrity and credibility is the way for an enterprise to survive.