• <abbr id="ck0wi"><source id="ck0wi"></source></abbr>
    <li id="ck0wi"></li>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li><button id="ck0wi"><input id="ck0wi"></input></button>
  • <abbr id="ck0wi"></abbr>
  • <li id="ck0wi"><dl id="ck0wi"></dl></li>
  • Home >

    Telephone Reception Etiquette

    2010/9/25 17:56:00 52

    Telephone Reception Etiquette

       Telephone It is communication and communication between modern people. convenient Tools. In the era of no telephone calls, it is very likely that we must go all the way to visit one another in order to speak one sentence. Now, you can contact your partner immediately by phone. In the field of business, telemarketing can improve the overall efficiency of the company.


    Because of the application of telephone business Activities are becoming more and more extensive. Therefore, it is very necessary for the relevant personnel of the company to master some phone answering skills, such as keeping a warm and friendly attitude during the reception process, determining the purpose of the call, and confirming the identity of the caller.


    1. the left hand holds the receiver and the right hand takes the pen.


    Most people use the right hand to pick up the telephone receiver, but in the process of telephone communication with customers, they often need to make necessary written records. When writing, usually the microphone is clipped on the shoulders, so that the phone can not be easily clamped down and shrill, so as to bring discomfort to the customers.


    In order to eliminate this unhealthy phenomenon, we should advocate using the left hand to hold the receiver, write or manipulate the computer with the right hand, so that we can easily achieve the purpose of communicating with customers.


    2. the phone rings after two calls.


    In the company, many employees offend customers by worrying about the way of dealing with them, thus causing the boss to blame. Therefore, many people regard the phone as a hot potato and have the emotion of not answering the phone if they can not answer the phone. In fact, the process of telephone communication with customers is also a process of training employees' abilities. It's not difficult to answer the phone if you develop good listening habits. Usually, the phone should be answered after two phone rings. If the ringing of the phone ringing on the three ring is still unanswered, customers will often think that the employee's mental state is not good enough.


    3. name of company or department.


    After the call is switched on, the caller should first greet the other person and give the name of the company or department immediately. For example, "Hello, this is a certain company..." With the growth of age, many people will not be able to put their weight down. When they pick up the phone, they often ask, "Hey, who are they looking for? Why?" "This is very impolite. We should pay attention to it and greet our customers with courtesy.


    4. confirm the identity of the caller.


    Next, we need to determine the identity of the caller. Telephone is the lifeblood of communication. Many large companies call through the front desk. If the listener does not ask the identity of the caller, it is difficult to answer the questions during the transfer process, which wastes valuable working hours. In the process of determining the identity of callers, we should pay special attention to giving each other friendly and easy-going greetings to avoid impatience.


    5. listen to the call clearly.


    Understanding the purpose of the call is conducive to the proper handling of the call. The receiver of the telephone should find out the following questions: what is the purpose of this call? Can I give it to you? Is it necessary for the person to answer in person? Is it a general telephone marketing or a telephone call? Every employee in the company should take an active responsibility and not be absent-minded because it is not his phone.


    6. pay attention to voice and expression.


    The politeness reflected in communication can best reflect one's basic qualities, and the habit of forming polite words at any time can make customers feel relaxed and comfortable. Therefore, pay attention to the voice and expression when answering the phone. Pleasant voice and friendly manner will give customers the urge to come to the company in person. Do not expose your bad mood in the process of answering the phone, nor do you want to trample the company's golden signboard under your feet because of your voice.


    7. maintain correct posture.


    The correct posture should always be maintained when answering the phone. Under normal circumstances, when a person's body slightly sinks, when the Dan Tian is oppressed, it is easy to cause the sound of Dan Tian not to be emitted. Most people use the chest in speech, so it is easy to dry up. If using the sound of Dan Tian, not only can make the voice have magnetism, but also will not hurt the throat. Therefore, keep sitting posture, especially not on the edge of the table, so that the voice can be natural, fluent and pleasant. Besides, keeping a smiling face can also make your customers feel your joy.


    8. repeat the key points of the call.


    Before answering the phone, do not forget to repeat the key points of the call, prevent misunderstandings caused by recording errors or deviations, and make the whole work more efficient. For example, information on meeting time, location, telephone number, area number and so on should be checked, proofread and avoided as far as possible.


    9. last thank you.


    The last word of thanks is also a basic etiquette. Customers must be guests and guests should be respected. They should not be ignored because they are not directly facing the customers. In fact, customers are the company's parents. The growth and profitability of the company are closely related to the customers' dealings. Therefore, employees should be grateful to their customers and thank them.


    Whether it's manufacturing or service industries, we should keep in mind that customers should take the first place in the process of making phone calls and answering telephone calls. Because once you hang up the phone, the other person will hear "click" sound, which will make the customer feel uncomfortable. Therefore, when the phone is about to end, it is polite to ask the customer to take the line first, then the whole telephone will be successfully concluded.

    • Related reading

    Business Knowledge: Communication Etiquette

    Telephone answering
    |
    2010/9/24 14:30:00
    54

    How Can I Find Someone To Make A Phone Call?

    Telephone answering
    |
    2010/9/24 11:01:00
    118

    Tone And Speaking Method When Making Phone Calls

    Telephone answering
    |
    2010/9/18 18:44:00
    175

    Standard Language For Answering Telephone Calls In Offices

    Telephone answering
    |
    2010/9/18 18:38:00
    357

    電話接聽的學(xué)問

    Telephone answering
    |
    2010/7/17 21:06:00
    118
    Read the next article

    The Five Most Successful Ways To Start A Business

    Entrepreneurship can not be without risk, but if you can choose the right way to start a business, the chances of success will be very high. Here are five ways to start a business with a higher success rate.

    主站蜘蛛池模板: 最新中文字幕在线观看| 美国式的禁忌19| 无翼乌全彩无遮挡之老师| 品色堂永久免费| 99精品国产一区二区| 欧美性xxxxx极品老少| 国产成人精品a视频| 中文字幕无码视频专区| 男人资源在线观看| 国产精品免费精品自在线观看| 久久水蜜桃亚洲AV无码精品 | 欧美国产在线视频| 国产原创精品视频| 一本久道久久综合狠狠躁av| 永久免费无码网站在线观看| 国产日韩欧美三级| 东方美女大战黑人mp4| 欧美黑人又粗又硬xxxxx喷水| 国产成人精品日本亚洲专区6| 中国好声音第二季免费播放| 波多野结无码高清中文| 国产在线视频一区| wwwxxx在线观看| 欧美一级亚洲一级| 哪里可以看黄色播放免费| 91精品免费国产高清在线| 日韩人妻无码一区二区三区久久 | 国产精品国产福利国产秒拍 | 香蕉伊思人在线精品| 女娃开嫩苞经历小说| 亚洲AV永久无码精品表情包| 老头天天吃我奶躁我的动图| 国产超碰人人爽人人做人人添 | 亚洲精品短视频| 香蕉精品高清在线观看视频| 天天操天天干天天插| 九九视频在线观看视频6| 秀婷和程仪全集| 国产成人免费在线| a级毛片100部免费观看| 日韩一中文字幕|