Knowledge Of Telephone Answering

　 　 Answer the phone Very deep knowledge 。 Be sure to wait for the phone to ring twice. meet 。 Why? Use this time to calm your emotions. Before you know who the caller is and what the contents of the call are, do not bring your emotions to the person who will be talking to you. Even if you are happy at the moment, how do you know that the other party will want to hear your joyous voice? Of course, it is even worse not to pass your bad mood on to the other side. Telephone calls are always made by all kinds of people. They always bring some good news, bad news, bad news or bad news, and convey your emotional signals unreservedly to each other. *

Answering the phone sometimes is like looking at life, with a calm and peaceful mind. The two phone rings are perfectly acceptable waiting time for the person who calls, and it is also the best way for him to expect you to pick up the phone. For those who answer the phone, in a short phone call, your anxiety and restlessness may have subsided for a moment, so you can face anything without fear or fear. Many things in the world need a little pause and turn. Don't rush to pick up the phone. Remember, the bell rings two times before it is answered. *

Another thing to remember is that if you have clients in your office, don't answer the phone. This is very common. But few people realize that calling the phone is impolite. This is actually telling your client that the person on the phone is more important than him. Unless you are waiting for a very important call, leave voice mail messages. If you want to answer the phone, you should let the client know why you are answering the phone, for example, "I am waiting for the boss's call." *

Remember the following points:

You must reply to all calls within 24 hours. *

If your business philosophy is "can't wait until tomorrow, you don't have to rush to do it today", then your whole life will be very difficult. It's a habit to return all calls within 24 hours, so that you can ensure the level of information flow on your network. For some occupations, if you do not reply immediately, you may lose a chance to trade. *

Do not hesitate to hang up the phone. *

For example, when a salesman continues to talk to us about something that we are not interested in, interrupting him is a kind act. I'm sorry, I don't want to waste your time. Then hang up the electricity and smile. *

Appropriate interruptions. *

If you want to interrupt, you can use the same rules as face to face, and try not to interrupt him unless everything is proved impossible. *

Attention should be paid to bad habits. *

If you find that you have a bad habit on the phone, put it on the phone to correct it. If you have a bad habit of clearing your throat, talking about mantra, or enjoying rambling, this reminder will help you get rid of their hazards. Let the conversations on the phone show you the best!

Clear and clear

The salesperson who reported the business to the head office by telephone must understand the importance of articulate speech. Only in this way can he make any mistakes in his report.

When it comes to names, he has to spell out the names and ask the other person to repeat them to check the accuracy. When you deliver the message by phone, even if you are in general social news, you must find out if the other person really understands your meaning. *