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How To Improve Telemarketing Communication Skills?

2010/9/28 17:58:00 95

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I am a

Telephone

A salesperson is a novice.

enterprise

Sell training to them.

But the person who answered the phone was not sure whether he was responsible for training. When I introduced myself, I said I would like to see someone in charge of training in the personnel department.

How to communicate after finding the responsible person? How to improve telephone communication skills?

(1) enough is enough.

If you dial a customer phone, if no one answers, you must discontinue the call in time. Maybe you.

Customer

Another phone is being answered, or the customer is not convenient to answer it now. If your phone ringing is stubbornly ringing, it will increase customer's antipathy.

Don't be too close and casual with your customers for the first time. It's not too long. It's enough to greet each other and tell you who you are.

Never let customers feel that you are promoting sales on the first phone.

Don't even talk about anything about banks except self introduction.

If you want to make an appointment, you'd better mention it on the second phone.

You can first ask politely when the other party is free. If it is convenient, can you make afternoon tea (or other light items)?

Telephone contact is the best way to communicate with customers for the first time. It can not only make customers feel the real existence of customer managers, but also avoid the embarrassment caused by customers' refusal to communicate.

(2) express clearly

On the phone, self introduction or presentation must be brief and clear, highlighting the main problems.

Let the other person understand your words very easily in the shortest time.

Most of the effective customers are always at the mercy of the time, and are willing to spend time like gold. He has a choice of external things, and this choice is often judged by their intuition in a very short time.

If you are muddled and unclear, it will cause the other person to feel a sense of disorder. They will create psychological rejection and bring obstacles to further communication.

Before you pick up the phone dialing, get into the habit of simply tidying up your mind, say what and how to say it.

(3) a calm mind.

When talking to customers for the first time, they should be psychologically prepared. They should keep their peace of mind from the perspective of making friends with their customers, taking into account the positive reaction of the other person, and also considering the coldness of the other person.

This good attitude will be expressed in your language and intonation. Even if you haven't met, the other person will feel your confidence and calm, leaving a good impression.