How To Avoid Conflict Among Colleagues?
In the office, we should talk about the matter, not on the top line. Just like a small contradiction between husband and wife or lover, the coax is gone. If the party suddenly becomes deep, the escalation of the conflict is inevitable.
If you are a
Businesspeople
Then you have no doubt that you have the most conflict among your colleagues.
With regard to the root causes of conflicts, various academic works and masters have already had many discussions, such as the expansion of personal desires, pride of achievements, the lack of support from the backers, and the fact that the elders do not speak deeply.
According to my Unacademic point of view, conflicts are caused by the sudden emergence of a non principled thing on the side.
For example, a few days ago I went to a very elegant place to massage. In that place, except for murmuring background waves, music could not be heard at all. At the very least, the massage therapist whispered "is this appropriate?"
But suddenly, there was a row between the women. The reason was that one person had not finished in the bathroom, and the other person hurried into the door.
It started to argue, "I'm still there and you don't look at it." "how do I know someone is inside, pushing the door open?" and so on.
Later, one of the women said, "it's really a mental disorder, not looking at it." the other immediately raised the voice and said, "you are scolding someone's brain. Can you speak? You can tell me who is wrong now."
It turned into a century war. Managers tried to force the two people to twist up and pull away a person, and then came the screaming of a woman: "let go of me, you let go of me."
The place was elegant and expensive, and the two women sounded very literate at the very beginning, but when one side suddenly got the technical problem up to the principle level when the other side was unprepared, it led to such a result.
Several colleagues in our company also happened a few days ago.
dispute
When a large activity was arranged, a person who was responsible for the hotel reservations forgot to leave a room for an important leader. He reminded the room to make up the bill. One of them jumped out and said coldly, "you are missing a job. It is a dereliction of duty."
The person who has been accused will be red at once. What do you mean, what is missing, what is dereliction of duty? Let's check up who is missing.
Two people continue to raise the problem to a higher level of principle. Such a frame is not persuaded. When you advise, people say you have no principles.
Yes, the principles have been told by the quarrelling people.
Harvard Business Review recently published an article on how to eliminate confrontation in market competition.
One way is to redefine the problem and get the other party to see it from your standpoint.
That is to say, you are only allowing one person's bathroom to be finished. Someone has intruded in to embarrass you and anger. But before you blame the other person for his mental problems and cause confrontation, you redefine the problem: when the toilet of the senior massage center is used by someone, there is no obvious sign outside the door, which is extremely inconvenient for the guests, and they need to protest and make them rectification immediately.
You have to say that in such a way, you will avoid another conflict and get involved in another conflict.
Let's take another look at the second way Harvard Business Review is about Deflection Strategy.
You said I missed the item, the problem is not missing, and the problem is not at all.
You found that no, even booking a room is useless. Due to the tight airline tickets, guests can not arrive at the night before our activities. We must check the guest reception system.
You may say that this is a matter of evasive responsibility and shirking responsibility.
Don't worry, read the Harvard Business Review again. There will always be some profound theories to tell you what to do.
If you can't remember those theories, remember that you need to talk about things in the office instead of going on the line. Just like a couple of small contradictions between husband and wife, the coax is gone. If a party suddenly gets up and says, "I don't think you love me at all," or "I don't think you have loved me like before," or "if you don't feel like you don't have me at all," then the escalation of conflict is inevitable.
For me, office conflict is unavoidable.
When considering how to face conflicts, I think of the kinds of contacts that we have with animals.
The whole family went to the Spring Festival this year.
New Zealand
In a beautiful pasture, we used to feed ducks, pigs, deer, sheep and goats with the food provided by the pasture.
Finally, surrounded by a bunch of donkeys.
The 10 year old daughter hastily stuffed them with food, and the anxious donkey could not wait.
Suddenly, the daughter shouted, "Oh, how dare you bite me. I fed your food with kindness, and you bit me."
I comforted my daughter by opening the donkey and comforting her daughter: "it's not biting you. It's just friendly and a little anxious."
So if you have a conflict with your colleagues in the office today, you say to yourself, "dizzy, I was bitten by a donkey today."
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