Principles Of Communication Between Sales Staff And Customers

1, do not have a temporary tongue.

The most taboo way to communicate with customers is to speak for a while, and to take advantage of the power of a moment's tongue, though it will gain the pleasure of a short victory, but you can never persuade the customer that it will only increase the difficulty of future work. When you are communicating with your customers, don't put on a look of teaching, do not seem to be as if nothing happened. This will cause customers' antipathy, but it will backfire. The real communication skill is not to argue with the customers, but to guide the customers to accept your viewpoint or "tilt" to your viewpoint.

2, take care of the customers' face:

If you want to persuade a client, you should take care of him. face We need to give customers the next steps. Opportunity 。 The customer will be able to give you face if you take care of the customer's face. Taking care of the customer's face is not a difficult task for us, as long as you pay attention to your attitude and wording.

3, do not show off your technical terms too much.

It is important to remember that people who are in contact with each other may not understand your profession at all. When communicating with customers, you should not always assume that you are superior to others, know everything, and take the attitude of being a teacher. When explaining professional terms to customers, the best way is to use simple examples and simple ways to explain, so that customers can easily understand and accept. When explaining, they must take the trouble. Otherwise, customers will lose the patience to listen to your explanation, so that you can not achieve the goal at all.

4, safeguard the interests of the company:

Safeguarding the legitimate interests of the company is what every employee should do. It is also the starting point and the basic point for us to communicate with our customers. Principle 。 When communicating with customers, we can not win customers' favor at the expense of the interests of the company, and we can not exchange customers' personal thanks or personal gain with the loss of the interests of the company or others.