What Are The Standards Of Five Star Hotels?

Our country Brief introduction of five star hotel standard

China's foreign related Turisthotellet is divided into five grades, namely, one star, two star, three-star, four star and five star. The higher the star level, the higher the grade of the hotel. Hotel Star classification is based on hotel building, decoration, facilities, equipment, management and service level. The specific assessment methods shall be implemented according to the evaluation standards of facilities and equipment issued by the National Tourism Administration, the maintenance and evaluation standards for facilities and equipment, the hygienic assessment standards, and the guest opinions and evaluation standards. The basic requirements for the five star hotels should be summarized as follows:

(1) hotel overall Basic Requirements

1, the hotel function is divided reasonably, facilities are convenient and safe.

2, hotel interior and exterior decoration high-grade, construction and decoration of luxury materials.

3, the hotel interior public information graphic symbols conform to the LB/AT001 standard.

4, there is a central air conditioning system.

5. Background sound system.

6, there is a computer management system suitable for five star hotels.

(two) basic requirements for hotel reception hall

1. The reception hall is spacious, luxurious and well lit.

2, there is a general service desk that is compatible with the hotel size and five stars. The service desk has Chinese and English signs, district reception, inquiry, checkout, and 24 hours of work.

3, provide message service, one-time total bill checkout service, credit card service, and 18 hour foreign currency exchange service.

4, the general service desk provides hotel service items, promotional materials, hotel price list, Chinese and English version of city traffic map, national tourist traffic map, city and national tourist attractions, all kinds of transportation timetable, newspapers and magazines.

5, 8 hours can be directly accepted by domestic and international guest rooms. There are safety boxes for hotel and guests to open at the same time, set up doorkeeper, full-time baggage, duty manager and lobby manager.

6, set up guest rest places in the non operating areas, provide service for finding people in the store, arrange taxi services, and access the ramps and wheelchairs in the lobby and main public areas.

7, at least in 2 foreign languages (English is the necessary language), the operator can provide services in 3 foreign languages at least (English is the essential language), and all kinds of instructions and service words are simultaneously expressed in both Chinese and English.

(three) basic requirements for guest rooms

1, at least 40 rooms can be rented. The area of 70% guest rooms (excluding toilets and corridors) is not less than 20 square meters, at least 5 luxury rooms with open rooms, and a disabled guest room.

2, guest rooms are decorated luxuriously, including luxurious soft beds, writing tables, wardrobes and hangers, tea tables, chairs, bedside cabinets, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage rack and other high-level furniture.

3. The bathroom is decorated with luxurious building materials, ground, wall and ceiling, with good ventilation facilities, 110/220V power outlets, telephone auxiliary machines, hairdryer and weight. Install advanced toilet. Dresser, bathtub and shower nozzle, shower curtain, air drying cord, hot and cold water for 24 hours.

4, there are direct dial domestic and international calls, including color TV sets, sound equipment, and closed-circuit television systems, broadcasting channels of not less than 16, self programming at least 2 channels.

5, there are stationery products matching five stars, providing night bed service, hot and cold drinking water and ice for 24 hours, free tea or coffee, mini bar in the guest room, Chinese and western breakfast, dinner service at 24 hours.

6, provide wake-up service, message service, wet clothes washing, dry cleaning, ironing and repair service, provide shoes shine service.

7, rooms and toilets are sorted out every day, changing sheets and pillowcases daily, housekeeping supplies and consumables are filled every day.

(four) basic requirements for catering

1, a Chinese restaurant with reasonable layout and luxurious decoration can provide at least 2 flavors of Chinese food.

2, there is a reasonable layout, luxurious western restaurant, equipped with a special western kitchen.

3, the cafe with unique style and elegant taste can provide buffet breakfast and Western food.

4, there are suitable small banquet halls and closed bars.

5, restaurant, bar supervisor, head waiter and waiter can provide services in English.

6, the kitchen cold dishes and pastes are divided independently, there are enough cold air equipment, there are air disinfection facilities between the cold dishes, the crude processing room is separated from the operation room, there are enough cold storage, there are special temporary garbage facilities and keep it closed. {page_break}

(five) basic requirements for public areas

1, there are enough parking lots and enough high-quality passenger elevators. The car is decorated with high quality and service elevator.

2, there is a public telephone and a telephone directory in the city.

3, public toilet with men and women.

4, there are shopping malls, the sale of travel daily necessities, souvenirs, handicrafts and other commodities.

5, there are business centers, selling stamps, sending letters, telegrams, telex, fax, photocopying, international long-distance calls, domestic baggage check-in, film flushing and so on. Provide typing service.

6, there is a clinic.

7, provide purchasing services, such as transportation, movie shows, tours and other ticketing services.

8, provide city sightseeing services.

9, there are emergency power supply dedicated lines and emergency lights.

(six) select projects

A total of 78 items, with at least 35 items, the more items, the higher the hotel.

Guest rooms (10 items)

1, the room can provide audio-visual equipment to provide bills and other visible query services, to provide language mailbox services.

2. Toilet has drinking water system.

3. No less than 50% rooms, toilets, shower and bathtubs.

4. No less than 50% of the guest rooms are dry and wet.

5. All the rooms are divided into bathroom for owners and visitors.

6. Business floors can be checked and checked out on the floor. There are business centers and rest places on the floor for guests.

7. There are devices for sending and receiving fax or e-mail in the guest floor of the business floor.

8, provide free paging service to customers.

9, 24 hours to provide laundry urgent service.

10, entrusted agency services.

Restaurants and bars (8 items)

1, there is a lobby bar.

2, there are professional teahouses.

3, there are other foreign restaurants except Western restaurants, equipped with specialized kitchens.

4, there are bakeries.

5, there are flavor restaurants.

6, there are at least 200 banquet banquet hall, with a special banquet kitchen.

7. There are at least 10 restaurants with different flavors (except for the banquet hall).

8, a restaurant with 24 hours of business.

Business facilities and services (5 items)

1, provide Internet services, the speed of transmission is not less than 64kbit/s.

2, closed telephone rooms (at least 2).

3, negotiation room (at least 10 people).

4. Provide translation, interpretation and full time secretarial services.

5, library (at least 1000 books). {page_break}

Conference facilities (10 items)

1, there are at least 200 private meeting rooms and a cloakroom.

2, at least 2 small conference rooms.

3, there are simultaneous interpretation facilities (at least 4 languages).

4, there are teleconference facilities.

5, there is live audio and video broadcasting system.

6, there are rental computers and computer projectors, ordinary film projectors, slide projectors, video recorders, file grinder.

7, there is a special copy room, equipped with enough copier equipment.

8, there are modern electronic printing and binding equipment.

9, there are photographic film printing room.

10, at least 5000 square meters of exhibition hall.

Public and health entertainment facilities (42 items)

1, song and dance hall

2. Cara OK hall or KTV room (at least 4).

3, game room.

4, chess and card room.

5. Shadow theatre.

6, regular song and dance performances.

7, multi-function hall, can provide meetings, buffet, reception and other services, and also for the ballroom, ballroom.

8, the gym.

9. Massage room.

10, sauna bath.

11. Steam bath.

12, surfing bath.

13, sun bathrooms.

14, indoor swimming pool (water area is at least 40 square meters).

15, outdoor swimming pool (water area is at least 100 square meters).

16, tennis courts.

17, bowling room (at least 4).

18. Rock climbing exercise room.

19, squash room.

20, billiard room.

21, multi-function comprehensive fitness massage support.

22. Electronic simulation of golf course.

23, golf driving range.

24. Golf Course (at least 9 holes).

25, racing ground.

26, the park.

27, race course.

28, shooting range.

29, archery field.

30, real battle simulation playground.

31, table tennis room.

32, the skating rink.

33, outdoor ski resorts.

34. Private bathing beach.

35. Diving.

36. Surfing at sea.

37, fishing.

38. Beauty salon.

39, boutique.

40, an independent bookstore.

41, an independent flower shop.

42. Baby care and children's entertainment room.

Safety facilities (3 items)

1, electronic card door lock.

2, room valuables insurance.

3, self provided power generation system.