International Practice Of Air Travel
Passengers often only complain, but airlines also have grievances.
Mr. Cai, a passenger pport department at Pudong airport, said that the cause of many frictions is because passengers do not understand rules, so they only need to spend a little time getting familiar with them.
International practice
A lot of trouble can be avoided in advance.
Bought it.
Full price ticket
Why can't we get on the plane?
Miss Ma recently encountered a ridiculous thing: she bought a full ticket to Hongkong and arrived at the airport 50 minutes before departure, but the staff informed her that the seat of the flight was full and arranged for her to take the next flight.
The airline paid 200 yuan on the spot as compensation, but Miss Ma was still very angry: "who moved my seat?"
Mr. Cai explained that this was due to overbooking of airline tickets.
"Overbooking" is a marketing strategy of airlines. Because of the change of airline tickets, the number of passengers often varies greatly. Airlines usually sell more tickets when they sell tickets to ensure attendance.
If in peacetime, most passengers can get on the plane after adjustment, but once the shipping peak is encountered, late customers may not have seats.
Although there is compensation, Mr. Cai suggested that it is better to arrive at the airport as early as possible during the peak of Spring Festival pportation.
"
OPEN ticket
"VS" OK ticket ".
In addition, we should also note that there are two kinds of tickets sold by airlines, one is the date, time, and the number of flights on air tickets, and the word "OK" is marked on the air ticket, for short, "OK ticket". The other is not limited to specific flights, with the word "OPEN" on the ticket.
Passengers who buy "OPEN tickets" need to confirm the flight time to confirm the flight with the airline before making sure that they have seats.
If the passenger's "OPEN ticket" is not confirmed in advance, instead of boarding directly to the airport, if there is a passenger peak, it may not be possible to get on the plane.
If you lose your ticket...
What the airport staff couldn't help was the "big horse" that had lost the ticket.
First, passengers who have lost their tickets should apply to the original drawer or sales agent for reporting loss in writing. If the applicant is not the passenger himself, he or she should produce the valid identity card of the passenger himself and the person who reported the loss, and at the same time provide the date and place of the ticket purchase, the certificate of the missing public security department, and other information or proof that is sufficient to confirm the loss of the ticket.
Until all these are completed, the airline can refund the fare to the passengers within 30 days after the expiration of the validity period of the ticket.
The price of a separate passenger ticket is not related to the ticket price of the original ticket, and the airline pays the fare at the time of the ticket purchase.
It sounds very complicated.
"So, many people who are often flying are used to photocopying one ticket after buying it."
Mr. Cai reminded.
Luggage guarantee: some money is worth paying.
If the checked baggage is damaged or lost, it will be compensated, but the amount of compensation will often be less than the actual value of the luggage.
Tsai said, in fact, it is entirely possible to avoid unnecessary losses. As long as we use the "value insured shipment", if we fail to apply for the "declaration value" procedure, once the baggage is lost, the airline will pay the maximum amount of 50 yuan per kilogram (domestic pportation) and 20 US dollars (International Transportation).
For the "declared value" procedure for checked baggage, the airline will pay the maximum amount of 8000 yuan (domestic pportation) or 2500 dollars (international pport).
Of course, the carrier will also have to make a surcharge according to the 5/1000 of the value of the passenger's declared value exceeding the maximum compensation limit. For example, if the baggage declared on the domestic route is worth 10 thousand yuan, he will have to pay (10000-8000 * 5 per thousand, or 10 yuan declaration fee).
Moreover, the declared value of luggage can not enjoy free consignment.
Unchecked baggage and small animals do not declare the value of baggage.
Products such as money, securities, stamps, gold and silver products, jewelry, antiques, artworks, documents and materials that are difficult or unable to appraised value are not insured, and the fragile items such as alcohol are not listed here.
For other necessities such as clothing, passengers must produce relevant bills to prove their value.
All "Declaration values" are identified before boarding.
Because of the complicated procedures of "Insured check", some passengers will choose to buy commercial insurance, which is generally divided into 3 stalls. The insured amount is 2000 yuan, 5000 yuan and 10 thousand yuan respectively, and the premiums are 5 yuan, 10 yuan and 20 yuan respectively.
Change VS to change
If a passenger buys a full fare ticket, he can change the airline or change his flight free of charge according to his requirements. This is called change, but if he buys a discount ticket, he must comply with the airline's regulations and must not change at will.
Some discount tickets can only be changed in the same airline's flight. Some discount tickets can only take the designated flight.
If you want to change the date of international flights, you often need to pay a fee for rescheduling. If the date is changed, there will be no same shipping space on the same day, and you will also have to pay the cost of the upgrade.
Overweight luggage can be "downsizing".
Passengers who are preparing for a long journey, such as overseas students, often carry too much goods, so that they have to pay for overweight.
But if we make full use of the airline regulations, some money can be paid without paying.
For example, the consignment rule of some airlines is that the economic passenger can carry 20 kilograms of luggage free of charge, including 1 women's handbags, 1 overcoats or raincoats, 1 travel stuffs, 1 sticks or 1 umbrellas, a small number of books used in flight, 1 small cameras, 1 small telescopes, 1 baby food, cradle for babies, folding wheelchairs for patients' actions or 1 crutches or brackets or artificial limbs.
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