Jingdong: Denied The Sale Of Second-Hand Graphics Card &Nbsp; Demanded Authoritative Appraisal "Second-Hand Goods".

Consumer complaints Jingdong, new egg "

There is an old saying in China that "running a monk can't run away from the temple". If consumers find problems in commodities after shopping, they can naturally find the theory of shopkeepers or shopping malls.

Nowadays, e-commerce is in vogue, people begin shopping from online shopping centers, such as Jingdong, new eggs and so on. However, according to the consumers' Reflection on our newspaper reporters, once there is a dispute with the online shopping mall, the common people are often "daughter-in-law meets soldiers, and it is unreasonable to say clearly."

JD.COM:

In August of this year, Liang Yong, who worked in Zhongguancun, Beijing, bought a 1800 yuan Gigabyte video card from the Jingdong mall. Because the goods did not meet their requirements, Liang Yongxie video card went to the customer service office in Zhongguancun for replacement.

To his surprise, the customer service actually claimed that the graphics card had been used and refused to replace or return it for Liang Yong.

This can put Liang Yongmeng in residence, whether the video card has been used or not, only in his heart is the most clear, Jingdong customer service is not that he has lifted a stone to hit his own foot, so that the card sold by Jingdong must be "second-hand".

To Liang Yong's indignation, the Jingdong has always asked him to conduct "innocent proof", which means that he has not used the card, and that unless he can provide evidence or third party organizations prove, "if the authoritative quality inspection department appraised the goods we sold as old goods, we will deal with them according to the state regulations".

After many failed negotiations with Jingdong,

New egg: sell refurbished sound card and refuse customer's return request.

As the saying goes, "eat a bite and grow wiser", but Liang Yong, who was careful in online shopping, soon fell into another famous online shopping mall.

In November 26th, Liang Yong bought an innovative X-Fi Xtreme Gamer sound card from the new egg net.

At noon on November 29th, delivery was delivered by courier. Liang Yong asked for payment after inspection, but was rejected by the courier on the spot.

Liang Yong had to pay the money first, and opened the package to check the sound card when the courier had not left. As a result, he found that the sound card had been worn out and suspected of being used. He immediately called the customer service telephone of the new egg, and the other said it was necessary to show the courier on the spot to prove that he could return the goods, and the courier insisted that he could not do this card, and the new egg and the logistics agent wrangle each other.

Liang Yongsu bitterness, "this is just a few minutes, so soon do not recognize."

Immediately after entering the new egg net, and from the user comments area of the X-Fi Xtreme Gamer sound card, I saw a lot of comments on the "second-hand" phenomenon, and netizens denounced "golden fingers have obviously inserted traces" and "refurbished things are sold as new products".

Liang Yongbao card, although now the sound card product description has declared that "the product is a new version of the original factory, enjoy the original factory warranty for one year", but "obviously it was added later, I certainly did not buy this sentence when I bought it."

Lawyer:

Liang Yong's example shows that consumers are often at a disadvantage when they encounter online shopping disputes. Online shopping centers require consumers to perform the burden of proof on the grounds of lack of evidence, which is a difficult task for most consumers. Buyers and sellers are completely different in the face of the same dispute.

Shanghai GOME Electrical appliances marketing department responsible person said that if a similar situation like Liang Yong, consumers complain about the purchase of quality problems, such as verified, Gome generally do return or exchange processing.

The person in charge said, "there are fewer disputes in line shopping, and this situation is generally handled well, not a problem."

Shang Jiangang, director of electronic commerce Specialized Committee of Shanghai Lawyers Association, said that in the field of electronic commerce, compared with Taobao and other "C2C" online shopping platforms, Jingdong and new egg are "B2C" online shopping centers, which should play a more active role in the disputes with consumers and shoulder more responsibilities.

Shang Jian has just suggested that if consumers are not satisfied with the dispute settlement process on the online shopping mall, they can use legal means to safeguard their rights and prosecute the relevant sales parties through civil proceedings. For the identification of "second-hand" electronic products, the court can entrust authoritative electronic data authentication institutions, such as the Third Research Institute of the Ministry of public security, Shanghai Chen Xing Electronic Data forensic center, etc., to identify the electronic products and make consumers clean.

Reporter's notes

Online shopping rights more difficult {page_break}

If you buy fake goods in Taobao, the merchant will let you issue a certificate of official counterfeit of the brand, and most companies such as LV and Gucci do not provide this kind of service. At this point, the consumer rights protection goes into a "dead end".

Nowadays, if you buy second-hand goods on the Internet shopping mall, Jingdong and new egg will also give you proof. It requires both the courier to be a human witness and the third party electronic authentication agency for personal service.

Online shopping mall designed to protect the threshold so that the overwhelming majority of consumers can not overtake, can finally come to the stage, and the seller is wrong about consumers.

Because there are obvious differences between the online paction consumption process and offline, this seems to be the favorite hobby of online shopping businesses.

In the eyes of businessmen, consumers have totally lost their credit and dignity of personal consumption, and consumers are always wrong if they do not produce ironclad evidence. Online shopping mall is always right.

In the future, consumers must give testimony to their colleagues when receiving online shopping, and take DV to photograph the whole inspection process.

This idea is really unacceptable.

The interests of buyers and sellers should be protected, but sellers should not treat consumers as "Diao people".

If the seller does not recognize the mistake, even if these "Tiao Min" can not pour hundreds of millions of big companies, business credit and business ethics will also be subjected to the unquestioning and condemned by consumers and the media.

Consumer is a disadvantaged group, but it is not used to bully, but to protect. It is a right thing to do in terms of morality and jurisprudence.